CUSTOMER SUPPORT & SALES REPRESENTATIVE

We are looking for a reliable, detail-oriented Customer Support Representative with strong written English and sales experience to join our team.

Your main responsibility will be managing online customer conversations, building rapport, and turning customer engagement into sales through personalized communication.

This role requires someone who can manage multiple conversations, follow instructions carefully, and remain productive during both busy and low-activity periods.

You must have at least one year of experience providing customer service through online messaging and be confident in sales.

WHAT YOU WILL BE RESPONSIBLE FOR

-Respond to messages promptly, accurately, and professionally.
-Build rapport and personalize conversations based on customer interests and conversation history.
-Identify sales opportunities and promote approved content or offers.
-Work consistently toward assigned sales targets.
-Manage multiple conversations while maintaining quality and attention to detail.
-Follow account guidelines, approved communication styles, and internal procedures.
-Take initiative and complete available tasks during periods of low customer activity.
-Maintain accurate customer notes and provide clear shift handovers.
-Protect account security and keep confidential information private.
-Report technical issues, account concerns, and other problems promptly.
-Apply feedback and make improvements to your work.
-Demonstrate honesty, integrity, and accountability throughout your shift.

WHAT WE ARE LOOKING FOR

-At least one year of experience providing customer service through online messaging.
-Strong written English, grammar, and communication skills.
-Previous sales experience and confidence in handling customer objections.
-The ability to build rapport and maintain natural, personalized conversations.
-Strong multitasking skills and the ability to manage several conversations effectively.
-Good judgment and attention to detail.
-Someone who is tech-savvy and comfortable learning new tools and platforms.
-Reliable communication during working hours.
-The ability to work independently without repeated reminders.
-A reliable computer, stable internet connection, and a private workspace.
-Punctuality, dependability, and openness to feedback.

IMPORTANT

This role combines customer communication and sales. You should be comfortable engaging customers, recognizing sales opportunities, and working toward performance targets.

You are expected to remain productive throughout your scheduled shift. During periods of low customer activity, take initiative by completing follow-ups, updating notes, and working on other assigned responsibilities.

Integrity is essential. Follow account procedures, report problems honestly, and maintain accurate records of your work.

THIS ROLE WILL NOT SUIT SOMEONE WHO

-Does not meet the required customer service and online messaging experience.
-Is uncomfortable with sales or working toward targets.
-Relies entirely on generic replies without personalizing conversations.
-Skips instructions or overlooks important customer details.
-Waits for repeated reminders before completing available tasks.
-Becomes unresponsive during working hours.
-Struggles to accept feedback or apply corrections.
-Does not handle account access and confidential information responsibly.

WHAT SUCCESS LOOKS LIKE

After the first few months:

-You manage multiple customer conversations confidently and efficiently.
-Your responses are timely, accurate, and personalized.
-You build customer relationships and work consistently toward sales targets.
-You stay productive during low-activity periods.
-Customer notes and shift handovers are complete and accurate.
-You report problems promptly and follow account security procedures.
-Feedback leads to improvements, with fewer repeated mistakes.
-The team can rely on your attendance, communication, and integrity.

SCHEDULE AND COMPENSATION

Work arrangement: Remote
Employment type: Full-time
Base salary: $1,000 per month
Additional earnings: Commissions and bonuses

HOW TO APPLY

Complete the application form below:
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Please prepare the following:
-A video introduction of at least 60 seconds introducing yourself and briefly explaining why you are suitable for the role.
-A summary of your experience in customer service, online messaging support, and sales, including your previous responsibilities.
-A list of tools and platforms you have used in your previous roles.

Please provide accurate and detailed information about your relevant experience so we can properly assess your application.

We look forward to hearing from qualified candidates!