Virtual Assistant Dispatcher

Hello, I am looking for a reliable VA that has experience as a dispatch coordinator. It will be 6 days a week, 12 hrs a day. 8am to 8pm CST Time.

We specialize in garage door repairs, tune-ups, and installations. We’re looking for a motivated, reliable Remote Dispatcher to join our team and help manage inbound and outbound leads and schedule service calls efficiently.

Position Overview:

The Remote Dispatcher will handle 20–30 incoming leads per day, respond quickly, communicate with customers, and schedule jobs for our technicians. The ideal candidate is organized, professional, and comfortable working in a fast-paced environment.

Responsibilities:
-Answer and return incoming calls, messages, and online leads.
-Schedule appointments for garage door tune-ups, repairs, and installations.
-Manage daily technician schedules and route assignments.
-Follow up with customers to confirm appointments or reschedule if needed.
-Keep records of calls, messages, and completed service appointments.
-Communicate clearly with both customers and technicians.
-Maintain a positive and professional attitude at all times.

Requirements:
-Previous experience in dispatching, customer service, or call handling preferred.
-Excellent verbal communication and multitasking skills.
-Reliable high-speed internet and a quiet workspace.
-Must be available 6 days per week.
-Familiarity with CRM or scheduling tools is a plus.
-Bilingual (English/Spanish) is a bonus, but not required.

VERY IMPORTANT:
To apply, please submit a vocaroo voice recording detailing your experience so that I can listen to how you sound like, and send your cv/resume as well. If I like what I hear, then we can setup an interview.