Client Account Manager (Remote)

About the Company:
Ninedot is a US-based digital agency specializing in web development, SEO, HubSpot, AI visibility, and digital marketing solutions. We help businesses grow through strategic digital services and long-term client partnerships.

About the Role:

We're looking for an experienced Client Account Manager to manage client relationships, coordinate with internal teams, and ensure excellent service delivery.

You'll serve as the primary point of contact for clients, managing communication, expectations, project updates, and account growth opportunities. Working hours is from 9AM-5PM EST. (9PM to 5AM PH Time)

Key Responsibilities

• Manage client relationships from initial discovery through project completion and ongoing support.
• Lead client meetings, provide updates, and ensure timely follow-ups.
• Coordinate with project managers and delivery teams to keep client requests on track.
• Review proposals, statements of work (SOWs), estimates, and client communications.
• Monitor project scope, retainer hours, and client satisfaction.
• Identify potential issues, escalate concerns, and coordinate resolutions.
• Identify opportunities for additional services and account growth.
• Maintain accurate client records and ensure clear communication across teams.

Qualifications:

• At least 3 years of client account management experience in an agency or service-based company.
• Experience managing 10+ client accounts simultaneously.
• Excellent written and verbal English communication skills.
• Experience with client discovery calls, proposals, SOWs, and change requests.
• Familiarity with websites, WordPress, HubSpot, SEO, and digital marketing.
• Strong organizational, problem-solving, and relationship-management skills.
• Comfortable handling challenging client conversations.
• Ability to work consistently during US Eastern Time business hours.

Preferred: Experience with Teamwork, HubSpot, Slack, Google Workspace, Fireflies, Read AI, and white-label agency partnerships.

How to Apply:
Please use the exact subject line: CAM for Webdev

In the body of your message, briefly describe your experience in client account management, particularly in web development or digital marketing agencies. Include your experience managing multiple client accounts and handling challenging client situations.

We will review all applications and shortlist qualified candidates. Shortlisted applicants will receive a calendar booking link to schedule their initial interview.

Important: Applications that do not follow the required subject line will not be considered.