Customer Phone Support Agent

Hiring: Customer Experience & Review Specialist (Remote)

Schedule: Part-Time | 4–5 Hours Daily
Location: Remote (Must Work US Business Hours)
Pay: Based on Experience

About the Role

We're a growing fashion e-commerce brand looking for a friendly, reliable, and fluent English-speaking Customer Experience Specialist.

Your main responsibility will be to contact customers after their orders have been delivered, ensure they're happy with their experience, assist with any concerns, and invite them to share honest feedback.

Responsibilities

• Make outbound calls to customers in the United States.
• Follow up with customers via email and approved SMS channels.
• Check customer satisfaction and help resolve issues.
• Invite eligible customers to leave honest reviews.
• Track customer interactions and review invitations.
• Provide a simple daily performance report.

Requirements

• Excellent spoken and written English.
• Comfortable making outbound phone calls.
• Previous customer service or calling experience preferred.
• Friendly, professional, and confident communicator.
• Reliable internet, computer, and headset.
• Available to work during US business hours.
• Experience with Shopify

How to Apply

Please send:

1. A short introduction and your relevant experience.
2. A 30–60-second English voice recording.
3. Your expected hourly rate.
4. Your availability in US Eastern Time.

We're looking for someone who enjoys talking to customers, takes initiative, and genuinely cares about delivering a great customer experience.