Part-time IT & Systems Support Specialist

Part-Time IT & Systems Support Specialist (Flexible)

Company: Vertical Solutions Roofing & Construction
Location: Remote – Philippines
Compensation: $6–$20 USD/hour, based on experience and qualifications
Schedule: Approximately 10–20 hours per week, flexible/as needed
Growth Opportunity: Potential for full-time employment as the company expands.

About the Role

Construction company is seeking a resourceful, tech-savvy IT & Systems Support Specialist to provide flexible, part-time technical support for our growing, multi-market roofing and construction company.

This role combines IT troubleshooting, cybersecurity awareness, systems administration, and spreadsheet/dashboard development.

We are looking for someone with a strong “figure it out” mentality who can independently investigate technical issues, research solutions, communicate with software providers, and improve our systems and reporting capabilities.

Key Responsibilities

IT & Email Administration

• Manage and troubleshoot GoDaddy-hosted Microsoft 365/Outlook accounts.
• Create, configure, and deactivate employee email accounts.
• Investigate quarantined email s, spam filtering, delivery failures, and user access issues.
• Troubleshoot RingCentral phone systems, extensions, call routing, and user configurations.
• Contact GoDaddy, Microsoft, RingCentral, and other software providers directly to resolve technical issues.
• Support employee onboarding and offboarding for technology accounts.

Cybersecurity & Account Protection

• Identify and respond to suspicious email s, phishing attempts, and potentially compromised accounts.
• Investigate unusual account activity and unauthorized access.
• Assist with multifactor authentication (MFA), password security, and user permissions.
• Monitor and troubleshoot email security settings, spam filters, and quarantine policies.
• Follow cybersecurity best practices to protect company systems and sensitive information.
• Escalate serious security i ---------- appropriately and document corrective actions.

CRM, Excel & Dashboard Development

• Create, maintain, and troubleshoot Microsoft Excel spreadsheets.
• Develop dashboards and reports to track operational and financial KPIs.
• Build, modify, and duplicate dashboards within CRM platforms, including AccuLynx.
• Organize, analyze, and validate data from multiple sources.
• Utilize Excel formulas, PivotTables, lookups, charts, and other reporting tools.
• Identify opportunities to automate reporting and improve data accuracy.
• Assist leadership with custom reporting and dashboard requests.

Systems Support & Optimization

• Troubleshoot CRM issues, user permissions, and system configurations.
• Research unfamiliar applications and independently learn new platforms.
• Identify opportunities to improve existing technology workflows.
• Document recurring issues, solutions, and procedures.

Required Qualifications

• Previous experience in IT support, help desk, or systems administration.
• Working knowledge or professional experience in cybersecurity, including phishing prevention, account security, MFA, and i ---------- response.
• Experience administering or troubleshooting Microsoft 365 and Outlook.
• Demonstrated experience creating Excel spreadsheets, reports, and dashboards.
• Experience developing or managing dashboards and reports within CRM platforms.
• Strong Excel proficiency, including formulas, PivotTables, and data analysis.
• Ability to troubleshoot unfamiliar software independently.
• Comfortable communicating with U.S.-based technical support providers by phone.
• Strong written and spoken English.
• Excellent problem-solving, time management, and organizational skills.

Preferred Qualifications

• Experience with GoDaddy, RingCentral, or AccuLynx.
• Experience with Microsoft 365 administration and security tools.
• Familiarity with Power Query, Power BI, or reporting automation.
• Experience supporting U.S.-based businesses.

Who We’re Looking For

We need someone who takes ownership of problems rather than waiting for step-by-step instructions.

The ideal candidate is analytical, resourceful, security-conscious, and comfortable learning unfamiliar systems.

A “figure it out” mentality is essential, along with the judgment to recognize when an issue requires escalation.

Schedule & Compensation

• $6–$20 USD per hour, depending on experience and qualifications.
• Approximately 10–20 hours per week, with flexible scheduling based on business needs and project workload.
• Must have availability during agreed U.S. Central Time business hours for troubleshooting and vendor support calls.
• Weekly hours may vary depending on technical support requests and dashboard projects.
• Potential for full-time employment as the company grows.

How to Apply

Please submit your résumé