Airbnb Guest Support & Operations Assistant | AI & Google Sheets

We are looking for a service-minded, tech-savvy team member based in the Philippines to support our Airbnb guest communication and daily operations. This is a remote role with an opportunity to grow within the company.

RESPONSIBILITIES

• Communicate with guests in clear, friendly, professional English.
• Handle booking questions, check-in instructions, guest requests, and follow-ups.
• Coordinate with the team to resolve issues and keep operations running smoothly.
• Maintain organized records using Excel and Google Sheets.
• Use AI tools such as ChatGPT to handle routine tasks efficiently, draft responses, organize information, and improve workflows.
• Check AI-generated work carefully, protect guest information, and take responsibility for the final result.

REQUIREMENTS

• Excellent written and spoken English.
• Outstanding customer service skills: patience, empathy, and professionalism are essential.
• Practical experience using AI tools for real tasks, beyond basic questions.
• Confidence with Excel or Google Sheets, including basic formulas.
• Comfortable learning software and solving basic technical problems.
• Reliable, organized, detail-oriented, and able to work independently.
• A reliable computer, stable internet, and a quiet workspace.

Airbnb, hospitality, guest support, or property management experience is a plus.

SCHEDULE
Five full working days and one half-day per week. Weekend shifts are required on a rotating schedule. Exact shift hours and time zone will be discussed during the interview.

COMPENSATION AND TRAINING

• Two-week paid training and trial period: US$200 total.
• Training starts November 10, 2026.
• Candidates who successfully complete the trial and are selected for the ongoing role will sign a work agreement.
• In-season compensation for the ongoing role: US$600 per month.
• Opportunity to advance within the company and take on additional responsibilities.

We aim to select a candidate within the coming week.

HOW TO APPLY
Apply through OnlineJobs.ph with:
1. Your CV and a short introduction in English.
2. A brief description of your customer service experience.
3. One real example of how you used AI to complete a task and how you checked the result.
4. Your Excel / Google Sheets skill level.
5. Your availability, including weekends, and confirmation that you can start training on November 10, 2026.

Please also write a short reply to this guest message:
“I have just arrived at the property, but the door code is not working and nobody is answering. I am tired and very frustrated.”

We value thoughtful communication, good judgment, ownership, and a willingness to learn.