Customer Service Phone & Email - Telehealth

Overview

We are looking for a motivated Customer Support Representative to join our team supporting a Telehealth client. In this role, you will be responsible for handling customer inquiries across both phone and email channels.

Key Responsibilities

• Manage customer inquiries and provide timely assistance across both phone and email channels.
• Deliver professional, empathetic support tailored to the telehealth industry.
• Accurately document customer interactions and log details into the system.
• Escalate complex issues to the appropriate team when necessary.

Qualifications

• At least 1 year of customer support experience.
• Comfortable and open to handling both phone and email support.
• Excellent verbal and written English communication skills.
• Prior experience in healthcare or telehealth support is a plus.
• Reliable work-from-home equipment, including a stable internet connection and a noise-canceling headset.