Lead Quality Assurance Specialist

We're looking for a detail-oriented Lead Quality Assurance Specialist. You'll review customer conversations and make sure every lead gets a correct and complete response.

Schedule

• Part ---------- -time, Monday to Friday
• U.S. Eastern Time hours

Responsibilities

• Review new leads and customer information in the CRM
• Read text, email , and chat conversations between the sales team and customers
• Spot wrong answers, missed questions, leads with no response, or replies that don't meet the standard
• Report issues right away to the sales managers
• Keep simple notes or reports of issues found
• Help with other related tasks as needed

Requirements

• Excellent written English and reading comprehension
• Strong attention to detail and good judgment
• Clear and professional communication
• Use Lead as your subject line
• Comfortable learning new software such as CRMs and messaging platforms
• Reliable internet and a working computer
• Sales experience is a plus but not required

Compensation and Benefits:

• $4 per hour
• 13th-month pay
• Vacation time
• Weekends off
• Birthday bonus
• Allowance benefit after 6 months

How to Apply

• A link to your updated CV (make sure it's viewable)
• A screenshot of your computer specs
• A screenshot of your internet speed from speedtest.net ( ---------- /)
• A screenshot of your English-level test results ( ---------- /level-test/)
• A few sentences on why you're a good fit for this role