Customer Experience Specialist – Amazon (CA/US/AU), Shopify & Walmart

Nutra Wave is a Health Canada–licensed supplement brand ($10M+/yr) selling on Amazon Canada, US and Australia, Walmart and our Shopify store. We're hiring one full-time person to own customer experience across every storefront: Amazon buyer messages (24-hr response, incl. weekends), Shopify and Walmart support, review and seller-feedback monitoring, A-to-z claims and chargebacks, returns/refunds, FBA reimbursement claims, adverse-reaction and complaint logging, and a weekly Voice of Customer report.

Must-haves: excellent written English, 2+ years e-commerce CS, Amazon Seller Central experience, accuracy with records.
Nice to have: Gorgias/Zendesk, Walmart Seller Center, supplements/health products.

90-day pilot, reports to our Operations Manager.

To apply, start your message with "CX Nutra Wave" and tell us which Amazon marketplaces you've supported.