Appointment Setter & Lead Intake Specialist – U.S. Remodeling Company

Appointment Setter & Lead Intake Specialist – U.S. Construction & Remodeling Company

Company: MMC Building
Location: Remote (Philippines)
Position: Full-Time
Pay: $5 USD per hour
Schedule: 7 days per week (Monday–Sunday), U.S. Eastern Time

About MMC Building

MMC Building is a Michigan-based construction and residential development company specializing in custom homes, luxury basement finishing, and high-end residential remodeling.

We are expanding our operations and looking for a highly motivated, professional, and reliable Virtual Assistant to join our team as an Appointment Setter & Lead Intake Specialist.

This is a customer-facing position. You will be responsible for communicating directly with American homeowners, responding to incoming leads, qualifying prospective customers, scheduling consultations, and managing our CRM.

We are looking for someone who can become a long-term member of our team as the company grows.

Key Responsibilities

1. Lead Management & Customer Communication

• Respond immediately to new leads from Facebook , Instagram, website forms, and other marketing channels during scheduled working hours.
• Make outbound calls to homeowners who have requested information about our services.
• Answer incoming customer calls professionally.
• Follow up with leads who do not initially answer.
• Respond to customer SMS messages and email s.
• Maintain professional, friendly communication with homeowners at all times.

2. Lead Qualification

• Ask homeowners questions to understand their project needs.
• Confirm the customer's project location, scope, budget, and desired timeline.
• Determine whether the homeowner is a qualified prospect based on MMC Building's qualification criteria.
• Identify homeowners who are ready to schedule an in-home consultation.
• Escalate unusual questions or situations to management when necessary.

3. Appointment Scheduling

• Schedule qualified homeowners for in-home consultations with our sales representatives.
• Manage appointments through GoHighLevel CRM.
• Confirm scheduled consultations by phone, SMS, and email .
• Follow up with homeowners before appointments to minimize cancellations and no-shows.
• Reschedule appointments when necessary.
• Coordinate directly with the sales team regarding schedules and customer information.

4. CRM Management – GoHighLevel

• Maintain accurate customer information and notes.
• Update lead statuses in the sales pipeline.
• Track phone calls, SMS conversations, follow-ups, and appointments.
• Ensure no leads are forgotten or left without follow-up.
• Monitor incoming leads and automated workflows.
• Provide management with updates on lead activity and appointments.

5. Daily Reporting

• Track incoming leads and attempted contacts.
• Record how many homeowners were contacted.
• Report qualified and unqualified leads.
• Track appointments booked, confirmed, rescheduled, and canceled.
• Provide brief daily performance updates to management.

Required Qualifications

• Excellent spoken English: Clear, fluent, natural-sounding English that is easily understood by American homeowners.
• U.S. Customer Experience: Previous experience communicating directly with customers in the United States.
• Phone Communication: Confident, friendly, professional, and comfortable handling frequent phone calls.
• Appointment Setting: Previous experience booking appointments and qualifying sales leads.
• CRM Experience: Familiarity with GoHighLevel, HubSpot, Salesforce, or similar CRM systems.
• Organization: Strong attention to detail and consistent follow-up habits.
• Reliability: Dependable, punctual, and able to work independently.
• Technical Requirements: Stable high-speed internet, a reliable computer, a quality headset, and a quiet workspace.

Preferred Experience

Candidates with the following experience will receive priority consideration:

• Appointment setting for U.S. home improvement or remodeling companies.
• Construction, roofing, windows, HVAC, or other home services.
• GoHighLevel CRM.
• Facebook and Instagram lead management.
• Inbound and outbound sales calls.
• Lead qualification for high-ticket services.
• Customer service or call center experience supporting U.S. businesses.

Compensation & Schedule

• Starting Pay: $5 USD per hour.
• Work Schedule: 7 days per week, Monday through Sunday.
• Time Zone: U.S. Eastern Time (Michigan).
• Daily Hours: To be established based on business needs.
• Growth: Opportunities for increased responsibility, compensation reviews, and performance-based bonuses.

Applicants must be available for scheduled work across all seven days, including weekends. Exact daily shifts and rest periods will be agreed upon before hiring.

What Success Looks Like

We are looking for someone who:

• Contacts incoming leads quickly and consistently.
• Speaks confidently and professionally with American homeowners.
• Successfully converts qualified leads into scheduled appointments.
• Keeps the CRM clean, accurate, and organized.
• Follows up without needing constant reminders.
• Takes ownership of their responsibilities.
• Represents MMC Building professionally.

Our goal is to provide every homeowner with an excellent experience from their very first interaction with MMC Building.

How to Apply

Please include all of the following in your application

1. Your resume and a brief introduction.
2. A 60–90-second voice recording introducing yourself and explaining why you would be a good fit for this position.
3. A description of your experience speaking with U.S. customers.
4. Your previous appointment-setting or customer-service experience.
5. Your experience using GoHighLevel or other CRM software.
6. Confirmation that you are available to work seven days per week on a scheduled basis during U.S. Eastern Time hours.

Important: Excellent spoken English and professional phone communication are essential for this position. Applications without a voice recording will not be considered.

We look forward to finding a dependable, motivated professional who wants to grow with MMC Building.