Supervisor VA, Admin Management, Social media Planner

Operations Lead Virtual Assistant (Full-Time, Remote): GoHighLevel and Team Management

About us
Newy Cleaning Co is a premium cleaning company based in Newcastle, NSW, Australia. We service residential and commercial clients across Newcastle, Lake Macquarie and the Hunter region, and we’re growing. We’re looking for a capable, reliable Operations Lead VA to help us run the business day to day and lead part of the team.

The role
This is more than an admin role. You’ll keep our systems running smoothly, keep our team on track, and be a calm, professional point of contact for staff and clients. You’ll work closely with the directors and take real ownership of your area.

Responsibilities

Build, manage and troubleshoot workflows, pipelines, automations and follow-ups in GoHighLevel (GHL)
Manage rosters, shifts, checklists, forms and time tracking in Connecteam
Lead and support a team: give clear direction, follow up on tasks and hold people accountable
Handle team and client communication by email , SMS and chat, in clear and professional English
Track team performance and report on it regularly
Help improve and document our processes (SOPs)
Escalate issues early and solve problems before they reach the directors

Must-haves

Excellent written and spoken English
2+ years’ experience managing or leading a remote team
Hands-on experience with GHL (workflows, pipelines, automations)
Hands-on experience with Connecteam (scheduling, forms, checklists)
Strong organisation, initiative and attention to detail
A reliable computer, stable internet and a quiet workspace

Nice to have

Experience in cleaning, service or field-based businesses
Experience with booking, quoting or payment systems (e.g. Stripe)
Experience in GHL Automations

Long-term role with room to grow