Level 1 Technical Support Specialist (Remote Contractor)

We are a growing Australian time & attendance software company. We’re looking for a Level 1 Support Specialist to be the first point of contact for our Oceanic clients, mainly by phone, with email as backup. Including QA testing new features before they are released to production.

The role

• Resolve client issues with our cloud time and attendance platform, payroll integrations and time clocks
• Document every ticket clearly and escalate to Level 2 with complete notes
• Test new releases in our QA environment against Jira tickets when the queue is quiet

You’ll need

• Excellent spoken and written English, and confidence on the phone
• Strong troubleshooting skills and a methodical approach
• Basic networking knowledge (Wi-Fi, IP addresses, firewalls/VPNs)
• Must follow our information security policies and sign a confidentiality agreement

Bonus: payroll, HRIS or time & attendance experience; prior SaaS support

Details

• Remote, indefinite contractor engagement, 40 hours a week
• Fixed hours 9am-5pm Melbourne time, Mon-Fri (6am-2pm PHT from Oct-Apr, 7am-3pm PHT from Apr-Oct)
• Full in-house training on our SaaS

To apply: send your resume and a short note on why you suit phone-based support.