Virtual assistant

WE'RE HIRING – VIRTUAL ASSISTANT (PHILIPPINES 🇵🇭)

Position: Virtual Assistant – Customer Service & Appointment Setter
Company: Matsqui Painting & Coatings Ltd.
Location: Remote – Philippines
Schedule: Monday to Saturday, 9:00 AM – 5:00 PM Pacific Time (Canada)
Employment: Full-Time
Salary: Competitive monthly salary based on experience

About Us

Matsqui Painting & Coatings Ltd. is a growing professional painting company based in British Columbia, Canada. We specialize in residential and commercial painting and are looking for a reliable, organized, and motivated Virtual Assistant to join our team.

We're looking for someone who can communicate professionally with customers, manage incoming leads, and help our sales team book more appointments.

Key Responsibilities

• Respond promptly to incoming leads from Facebook , Instagram, Messenger, and our website.
• Communicate professionally with potential customers through messages, email s, and phone calls.
• Schedule on-site estimates for our sales representatives.
• Manage and update customer information in our CRM.
• Follow up with customers who haven't responded or booked appointments.
• Confirm appointments and coordinate schedules.
• Track leads and ensure no potential customers are overlooked.
• Follow company procedures and provide daily activity updates.
• Assist with other administrative tasks as required.

Requirements

• Excellent written and spoken English with clear, professional communication.
• Previous experience in customer service, lead management, or appointment setting.
• Experience using CRM software (GoHighLevel experience is a strong advantage).
• Familiarity with Facebook Business Suite, Messenger, and Meta lead forms.
• Strong organizational skills and attention to detail.
• Ability to work independently and follow established procedures.
• Reliable high-speed internet, a computer, and a quiet workspace.
• Must be available during Canadian Pacific Time business hours.
• Comfortable making and receiving customer phone calls.

What We Offer

• Stable, long-term remote employment.
• Competitive compensation based on experience.
• Training on our systems and processes.
• Supportive team environment.
• Opportunities for professional growth.
• Performance reviews and opportunities for salary increases based on results.

How to Apply

Please submit the following:

1. Your updated resume.
2. A short 30–60 second voice recording introducing yourself and explaining why you'd be a good fit for this role.

Important: Please confirm that you're available to work Monday–Saturday, 9 AM–5 PM Pacific Time, including the corresponding overnight hours in the Philippines.

We are looking for someone who wants to grow with our company long-term, not just a temporary position.