Supply Chain & Fulfillment Manager – Multi-Store Fashion E-commerce (Dropshipping) | Supplier Management | Long-Term Rol

Supply Chain & Fulfillment Manager – Multi-Store Fashion E-commerce (Dropshipping) | Supplier Management | Long-Term Role

ABOUT US

MS Industries LLC runs a fast-growing group of fashion e-commerce stores (dropshipping) selling across the US, UK, Europe, and Australia. We have 3–54stores today and plan to run 8–10 within the next 2–3 months.

We believe the profit in e-commerce is kept in the back end. Fast fulfillment, accurate tracking, and good product quality mean fewer refunds, fewer disputes, and happier customers. That makes this one of the most important roles in our company.

We're building a core team: Supply Chain Manager, Customer Support Lead, and Dispute Manager, working closely with the founder. We meet weekly as a team and work together daily through Slack. We want people to grow with us for the long term, including into future businesses.

THE ROLE

You'll own everything that happens after a customer places an order: getting it fulfilled, shipped, and tracked, and making sure what arrives matches what we sold. You'll manage our suppliers, catch problems before they turn into complaints, and keep our support and dispute teams informed.

WHAT YOU'LL OWN

• Managing day-to-day communication with our suppliers and fulfillment agents.

• Daily product sourcing approvals (approving if a product supplier sourced is suffecient, confirming sizing details and pricing)

• Making sure orders are processed and shipped on time across all stores, and following up on anything stuck.

• Keeping tracking numbers accurate and synced to Shopify so customers always know where their order is.

• Handling supplier-side problems: delays, wrong items, defects, missing parcels, and out-of-stock products.

• Monitoring product quality and sizing complaints, and working with suppliers to fix repeat issues.

• Pushing suppliers for faster processing and shipping times and better pricing.

• Making sure suppliers can handle the volume before we scale a product, especially before Black Friday and other peak periods.

• Setting up suppliers and products as we launch new stores and enter new markets.

• Working closely with our Customer Support Lead and Dispute Manager through dedicated Slack channels (order tracking, quality complaints, and so on).

• Tracking supplier performance in your own sheet: processing times, shipping times, defect rates, and issues per product.

• Weekly reporting on fulfillment speed, problem orders, supplier performance, and recommended fixes, shared on weekly team calls.

KPIs YOU'LL BE MEASURED ON

• Order processing and delivery times
• Tracking accuracy and stuck or unfulfilled orders
• Product quality and defect complaints trending down
• Fewer refunds and disputes caused by shipping and product issues

PAY AND GROWTH

• $3-4 USD/hour depending on experience, and highly performance based - full-time (Subject to increase very fast with Q4 and performance)
• KPI bonuses paid monthly, with higher earning potential during Black Friday and Q4
• Room to grow into a bigger operations role as we scale to more stores and markets

WHY WE REQUIRE EXPERIENCE

We're hiring heading into Black Friday, our busiest season of the year. There's no time to teach the basics of dropshipping fulfillment right now. We'll walk you through our stores, suppliers, and processes, but you should already know how suppliers, agents, shipping lines, and tracking work, and how to handle problems under pressure.

REQUIREMENTS

• 2+ years managing suppliers, fulfillment, or order operations for dropshipping or e-commerce
• Experience working with suppliers or sourcing agents (China-based experience preferred)
• Hands-on experience with Shopify order management and tracking
• Fashion or apparel experience strongly preferred (sizing, quality control, returns)
• Strong negotiation and follow-up skills; you don't accept "it will ship soon" as an answer
• Highly organized, with every order and issue tracked
• Strong written English
• Proactive: you spot problems early and bring solutions, not just reports
• Available to start this week and fully available through Black Friday and Cyber Monday
• Reliable internet and a backup plan for outages

WHO THRIVES HERE

• People who take action without being told and message us early when something's unclear
• People who want to learn our way of doing things, even when they have years of experience
• People who are ambitious, want to grow with the company, and treat the business like their own
• Respectful, positive communicators. Experience is valued here, ego is not.
• Experience with DayOne supplier and slack is super useful

NOT A FIT IF YOU:

• Wait for suppliers to update you instead of chasing them
• Need reminders to follow up on stuck orders
• Want a title without taking ownership of results
• Struggle to take feedback or direction

HOW TO APPLY (applications that skip this will not be reviewed)

Start your application with "Profit is kept in the back end" and answer:

1. It's Black Friday week. A supplier tells you 200 orders will be delayed by 7 days. Walk us through exactly what you do in the first 24 hours.

2. How have you reduced processing or shipping times with a supplier in the past? Give specific numbers if you can.

3. We're getting repeated complaints that a top-selling product runs small and the fabric feels cheap. What do you do?

4. What suppliers, agents, and fulfillment apps have you worked with (for example CJ Dropshipping, private agents, DSers, AutoDS)?

5. How do you make sure a supplier can handle a big spike in orders before we scale a product?

6. Tell us about a time a manager asked you to do something differently than you would have. What did you do?

7. Tell us a deep indepth similar jopb experience and exactly what you did on the day to day

We are not looking for someone part time, especially with this season. We need someone dedicated, ambitous and genuinely looking to form a long lasting relationship for future businesses with us and looking to grow and learn in their personal careers.

Shortlisted candidates will complete a short video interview.