EXPERIENCED E-COMMERCE CUSTOMER SERVICE REPRESENTATIVE

We are looking for an experienced, motivated, and reliable Customer Service Representative to join our growing e-commerce team!

We operate multiple online stores selling exclusively to English-speaking countries, so excellent written and spoken English is one of the most important requirements for this role.

We are specifically looking for someone with strong experience using Gorgias who is comfortable handling a high volume of customer email s every day.

💬 WHAT WE EXPECT

This is not a role where we want someone to simply send quick, generic, or copy-pasted responses.

We are looking for someone who takes the time to properly read and understand each customer's situation, reviews previous conversations when necessary, and provides thoughtful, appropriate solutions while still working efficiently.

Both quality and productivity are extremely important to us.

✅ REQUIREMENTS

Strong previous experience using Gorgias

Previous customer service experience in e-commerce

Excellent written English

Excellent spoken English

Ability to handle a high volume of customer inquiries daily

Ability to understand customer situations and provide thoughtful, effective solutions

Comfortable working independently and making sensible decisions

Strong attention to detail

Reliable, consistent, and responsible

Good problem-solving skills

Ability to communicate clearly with the team when something requires attention

Willingness to learn, improve, and accept feedback

Experience with Shopify or similar e-commerce platforms is a strong advantage

📩 HOW TO APPLY

Please send us a private message answering ALL 8 questions below:

Age: How old are you?

Customer Service Experience: How many years of customer service experience do you have, and what kind of companies have you worked for?

Tools & Software: Which customer service tools and e-commerce platforms have you worked with (Gorgias, Shopify, Zendesk, Freshdesk, etc.)? Please specify exactly how much experience you have with EACH tool.

Daily Workload: Approximately how many customer email s or inquiries were you used to handling per day in your previous role?

Previous E-commerce Experience: If you previously worked for an e-commerce business, what types of products did the company sell?

Previous Employment: Why did you leave your previous job, or why are you planning to leave your current position?

Customer Service Mindset: In your opinion, what are the TWO most important things to keep in mind when responding to customer email s? Please briefly explain why you chose these two.

Availability: Are you currently available to start working, and are you looking for a long-term position?

OUR HIRING PROCESS

After reviewing your application, selected candidates will receive a practical email test consisting of two realistic customer service scenarios.

Based on the quality of your responses, you may be invited for a personal interview.

We review applications quickly and aim to move through the hiring process efficiently.

WHAT WE VALUE

We believe in building a team of people who take ownership of their work, communicate openly, support each other, and continuously look for ways to improve.

We are looking for someone who wants to become a reliable, long-term member of our customer service team, not someone simply looking for a temporary job.

Interested? Send us a DM with your answers to all 8 questions!