Client Relationship Representative (with GHL Technical Support)

About the role
We're hiring a Client Relationship Representative with strong GoHighLevel technical skills for a US-based GoHighLevel agency that specializes in voice AI and chat automation for businesses, nonprofits, and churches. You'll be the agency owner's right hand: managing leads and client relationships, coordinating with our support team, and handling technical builds in GoHighLevel. This is a long-term role for someone with an operator mindset who wants to grow into running the day-to-day business. You'll work directly with the client, while Audate Media handles your payroll and time tracking.

You'll be an operator

• This role is built on the operator model: you become an extension of the business owner and grow into running the day-to-day business.
• Learn and duplicate: learn how the owner works, communicates with clients, and runs the business, then do it the same way
• Start with what's needed now: focus on the business's current priorities first, then take on more responsibility over time
• Be proactive: find solutions and take action without waiting to be told
• Think like an owner: after your first 90 days, start suggesting improvements based on what you see working and not working
• Grow with the business: take on more of the day-to-day so the owner can focus on strategy

Position details

• Client Relationship Representative (primary) with GHL Technical Support (secondary)
• Full-time, long-term, remote
• 10 AM to 6 PM US Central Time, Monday to Friday
• You will be using Hubstaff to track hours
• $6 per hour

You must be able to work these hours consistently. If this schedule doesn't work for you, please watch for our other openings.

Responsibilities:
Client Relationship Representative (primary)

• Follow up with new leads the same day, answer basic questions, and book calls on the owner's calendar
• Manage CRM records, tags, and pipeline stages in GoHighLevel
• Handle inbound client support and tickets
• Check in with existing clients to keep them satisfied and retained
• Communicate with clients on the agency's behalf
• Support upsells and referrals through relationship building
• Log every client interaction (call, text, email ) in GoHighLevel
• Coordinate client onboarding and support requests with our Fast Track team
• Attend calls on the owner's behalf, report back, and implement approved plans

GHL Technical Support (secondary)

• Build AI Studio websites
• Set up and manage lead generation through DollarLeads.ai, including CRM imports and automated email and SMS sequences
• Build funnels, including an affiliate program funnel
• Support snapshot setup and backend fixes
• Build and manage AI agents, including voice AI
• Document processes and follow established SOPs

Qualifications:
Required

• Hands-on GoHighLevel experience, with a portfolio to show it
• Experience building AI agents, voice AI, and AI Studio websites
• Experience in customer service, client support, or client relationship roles
• Strong written and spoken English, and confident with leads and clients by phone, video, SMS, and email
• Comfortable with CRMs, digital platforms, and learning new technology
• Able to document processes and follow SOPs
• Works independently without constant supervision and manages multiple priorities and deadlines
• Strong organization, follow-through, and attention to detail
• Researches solutions before escalating problems
• High integrity and discretion with client, financial, and proprietary information
• Available 10 AM to 6 PM US Central Time, Monday to Friday

Preferred

• Project management experience
• Interest in a long-term role with growing responsibility

How to apply
Send us the required information:

• Your resume
• Your GoHighLevel portfolio (links or files showing your builds)
• Use this subject line: Client Relationship Representative (GHL Technical Support) – [Your Full Name]

Applications without a portfolio or the correct subject line may not be reviewed.