E-commerce Customer Care & Order Operations Coordinator

Please apply only if you have at least one year of customer support experience for an e-commerce business and hands-on experience with both Shopify and Gorgias.

We’re looking for an experienced support specialist to manage customer inquiries and the daily operations behind our online orders. Candidates with substantial experience supporting clothing or fashion e-commerce brands are strongly preferred.

This is a full-time, long-term remote role. You must work exclusively with our company, without other jobs or clients once you start.

Schedule

• Monday–Saturday, 10:00 AM–6:00 PM, Philippine time
• Remote freelance/contract arrangement

Your responsibilities

• Manage customer conversations in Gorgias, following up until each issue is resolved.
• Handle Shopify order updates, address changes, cancellations, refunds, returns, and exchanges.
• Assist with sizing, fit, product questions, and other clothing-related concerns.
• Investigate delivery problems and coordinate with suppliers and shipping partners.
• Support chargeback responses, stock updates, and accurate customer and order records.
• Track outstanding tasks and deadlines, flag problems, and suggest improvements to replies, FAQs, and SOPs.

What we’re looking for

• At least one year of substantial e-commerce customer support experience; two or more years preferred.
• Shopify experience is required: you must be comfortable managing orders and resolving post-purchase issues.
• Gorgias experience is required: you must have used it regularly to manage customer tickets and follow-ups.
• Substantial clothing or fashion e-commerce experience is strongly preferred.
• ClickUp experience is a strong advantage.
• Good working knowledge of ChatGPT.
• Clear written and spoken English, attention to detail, and sound judgment.
• Ability to research unfamiliar issues and work independently.
• Stable internet and reliable availability throughout the agreed schedule.

We provide onboarding for our products and procedures. You should already know how to use Shopify and Gorgias for everyday e-commerce support.

What we offer

• Fully remote work with the tools you need.
• Clear onboarding, SOPs, and regular feedback.
• Opportunities to grow and take on more responsibility.
• Accrued paid vacation for planned leave, subject to coverage.
• A paid day off on your birthday.
• A performance-based end-of-year bonus based on results and consistency.

To apply

Send your CV and a short note explaining:

• Which e-commerce brands you supported, for how long, and whether they sold clothing.
• What you personally handled in Shopify and Gorgias.
• Your typical daily ticket volume and any ClickUp experience.
• Your earliest start date and confirmation that you can work our schedule exclusively.