Operation Manager | Airbnb & Short-Term Rental | Australian | Full Time Job

About the Role

We are looking for an experienced, proactive, and organised Operations Manager to handle the daily operations of our short-term rental properties across multiple Australian cities.

You will coordinate guest communication, check-ins, check-outs, cleaning, and maintenance, ensuring every property is ready for arrival and every guest enjoys a smooth stay. This is a hands-on remote role requiring fast responses, strong follow-through, and the ability to solve problems independently.

Key Responsibilities

Guest Communication & Support

Manage guest messages through Airbnb, ---------- , our property management system, and other approved channels.

Send accurate check-in instructions, access details, parking information, and house rules before arrival.

Confirm guests can access the property and follow up on any arrival issues.

Respond promptly and professionally to questions, requests, complaints, and problems during stays.

Send checkout instructions and coordinate late checkout or early check-in requests with the cleaning team.

Follow up after departure and handle guest feedback professionally.

Check-In, Check-Out & Property Readiness

Review arrivals, departures, and in-house guests daily across the portfolio.

Verify access codes, lockboxes, keys, and access cards are ready before each arrival.

Confirm cleaning and maintenance are completed before releasing properties for check-in.

Check that linen, towels, toiletries, and essential supplies are available.

Identify potential delays early and take action before they affect guests.

Cleaning & Laundry Coordination

Schedule cleaners for every checkout, including same-day turnovers.

Confirm cleaners’ attendance, completion times, and property readiness.

Review cleaning photos and checklists, arranging corrections when standards are not met.

Coordinate laundry, linen deliveries, and restocking.

Arrange backup cleaners when a team cancels or cannot complete a job.

Maintenance & Urgent Issues

Arrange repairs with local handymen, technicians, and contractors.

Respond quickly to access problems, leaks, air-conditioning faults, internet issues, and other urgent concerns.

Track each issue from the first report through to confirmed resolution.

Keep guests informed and escalate serious i ---------- or expenses requiring approval.

Schedule preventive maintenance and follow up on recurring problems.

Daily Operations & Reporting

Keep reservation calendars, property information, and operational task lists accurate.

Coordinate with local teams across Australian cities and time zones.

Maintain property instructions, contractor contacts, and standard operating procedures.

Record damage, missing items, and extra cleaning requirements, collecting photos and supporting evidence promptly.

Assist with platform support cases, refund requests, and damage claims within company approval limits.

Track contractor invoices and operational expenses for management review.

Provide a concise daily report covering arrivals, departures, unresolved issues, and upcoming priorities.

Maintain clear shift handovers so no guest request or operational task is missed.

Requirements

Previous hands-on experience managing Airbnb or short-term rental operations remotely.

Strong written and spoken English, with a professional guest communication style.

Experience coordinating cleaners, maintenance contractors, and multiple properties.

Familiarity with Airbnb, ---------- , and property management software such as Hostaway or similar platforms.

Excellent organisation, attention to detail, and the ability to prioritise urgent tasks.

Ability to take ownership, act quickly, and follow issues through to completion.

Reliable internet, a suitable computer, a quiet workspace, and backup connectivity.

Availability to work an agreed schedule aligned with Australian operating hours.

Preferred Experience

Experience supporting properties in Australia.

Familiarity with smart locks, remote access systems, and cleaning management tools.

Experience handling guest complaints, same-day turnovers, and urgent maintenance.

Experience using Slack, Notion, and task management systems.

Working Arrangement

Remote role supporting properties across Australia.

Please state your available working hours and time zone.

Weekend and public holiday coverage may be required within an agreed roster.

Salary will depend on experience and agreed working hours. Please include your expected monthly salary in your application.

How to Apply

Please send:

Your CV and a brief introduction.

Details of your Airbnb or short-term rental operations experience, including how many properties you have managed.

The booking platforms, property management systems, and coordination tools you have used.

Your availability, earliest start date, and expected monthly salary.