Operations Manager – Cleaning Services

ADD Clean is a professional cleaning company in Perth offering bond/end-of-lease, deep, carpet, window, pressure and commercial cleaning, with a 100% bond-back guarantee. We are looking for an Operations Manager to run the business from first enquiry to final invoice.

Responsibilities:

• Answer client calls and enquiries, give quotes and close sales
• Follow up leads and convert them into bookings
• Match each job with the right cleaner and schedule it
• Brief cleaners and coordinate with them before and after jobs
• Check job quality and handle client feedback or re-clean requests
• Send invoices once jobs are done and follow up payments
• Keep client, job and payment records up to date

Requirements:

• Previous experience in sales, customer service or operations (cleaning industry preferred)
• Confident, clear phone and written communication
• Well organised, able to handle multiple jobs at once
• Reliable, honest and able to work with minimal supervision
• Basic computer skills (email , spreadsheets, invoicing software)

Working hours: Monday to Saturday, flexible around client calls.