Customer Support Agent (Email & Chat) – E-commerce Beauty Brand – Spain & Italy

We are an online cosmetics brand selling to customers in Europe. Our support team is growing and we are looking for a reliable, detail-oriented Customer Support Agent to join our two current agents and work directly with the founder.

WHAT YOU WILL DO

• Answer customer email s and Messenger / Instagram messages in our helpdesk (Commslayer)
• Check order tracking and give customers clear, honest updates
• Process refunds and reshipments by following our Customer Support Guide
• Escalate PayPal disputes, legal threats and unusual cases to the founder
• Fill in a short daily log in Google Sheets (hours, tickets handled, escalations)

WHAT WE ARE LOOKING FOR

• Excellent written English: clear, polite, no copy-paste robotic replies
• Spanish or Italian is a big plus. Our helpdesk translates automatically, so you must be comfortable working with translation tools and checking that the result makes sense
• At least 1 year of e-commerce customer support (Shopify, Gorgias, Zendesk, Chatwoot or similar)
• Very good attention to detail: you read every message fully before answering
• Able to work Europe hours (Spain time), Saturday included
• Stable internet with a backup connection, and a plan for brownouts

WHAT WE OFFER

• USD 500 / month, full time (40 hours / week over 5 days, Saturday included)
• Paid twice a month (15th and 30th) via Wise
• Long-term position with a small, friendly team
• A clear written guide and reply templates from day one

HOW TO APPLY (2 steps – applications that skip a step will not be reviewed)

1. Complete our 25-minute assessment:
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2. Apply here on OnlineJobs.ph. Start your application message with the words "ROSE GOLD", then write the email address you used in the assessment.

The best candidates will be invited to a PAID test day next week. Assessment closes on Tuesday 27 October at 11:59 PM (Manila time).

Thank you, and we look forward to reading your answers!