VA Assistant

Office coordinator for a gutter installation company in Lakeland, Florida.
You keep our customers followed up with and our jobs organized while our
crews are out working.

THE HOURS - PLEASE READ FIRST

Our customers call during their day in Florida, so this is a NIGHT SHIFT in
the Philippines.

Manila: 8:00 PM to 5:00 AM (Mar-Nov)
9:00 PM to 6:00 AM (Nov-Mar)
Florida: 8:00 AM to 5:00 PM

Monday to Friday. The one hour change is US daylight saving time.
Please do not apply if this schedule does not work for your life.

WHAT YOU WILL DO

• CALL PEOPLE BACK. Someone asks about new gutters, or texts a photo of a

downspout hanging off their wall. You reach them the same day and book
the estimate.

• GET THE MISSING DETAILS. We often have the address but not the gutter

size or the color they want. You call and ask. That is the difference
between a quote we can send and one that sits waiting.

• KEEP OUR SYSTEM STRAIGHT. Every customer, quote and scheduled visit

lives in Jobber. You keep it accurate so the owner can look once and
know where everything stands.

• STAY ON THE CREWS. Installers text when a job is finished, usually with

photos. You make sure those reach the right job and chase anyone who has
gone quiet.

• ANSWER THE TEXTS. Customers text as much as they call. Nobody should

wait overnight for an answer.

Tools: Jobber, Quo, Email . We will train you on all of them.

YOU ARE A GOOD FIT IF

• Your spoken English is clear and easy for Americans to follow. You will

be on the phone with homeowners every day, some of them older, some of
them annoyed about water running down a wall.

• You follow up on things without being reminded.
• You have reliable internet and power, with a backup for brownouts.
• You have a quiet room and a decent headset.
• You have used a CRM or ticketing tool before.

Helpful but not required: experience with Jobber, ServiceTitan or Housecall
Pro; any background in construction, roofing or home services; US customer
service or appointment setting.

THIS IS NOT FOR YOU IF

• You need daytime hours in the Philippines
• You would rather not be on the phone
• You are juggling several other clients

WORKING WITH US

We are a small company, so you deal with the owner directly, not a manager
in between. The work settles into a routine once you learn it. We train
properly rather than throw you in, and we want to keep whoever we hire for
years, not months.

HOW TO APPLY

1. Start your message with the word GUTTER so we know you read this
whole post. Applications without it are deleted unread.

2. Tell us about a time you handled a frustrated customer and what you
did about it. A few sentences is enough.

3. Tell us plainly whether the night shift works for your life, and what
your internet and power setup is.

If we like your application we will ask you for a short voice recording
before we set up an interview. You will be on the phone with American
homeowners every day, so we need to hear how you sound on a call.