Operations Manager Part-Time

Operations Manager – PT Global
Role overview
PT Global is seeking an organized, proactive, and accountable Operations Manager to oversee day-to-day administrative and social media operations. The successful candidate will supervise the administration and social media teams, ensure that standard operating procedures (SOPs) are consistently followed, and support the directors in maintaining efficient, professional, and well-coordinated business operations.

The Operations Manager will act as a link between the directors and operational staff, providing guidance, monitoring performance, identifying improvements, and ensuring that work is completed accurately and on time.

Key responsibilities
Team supervision and coordination
Oversee the daily activities of administrative and social media staff.

Allocate tasks, set priorities, and monitor progress against agreed deadlines.

Provide day-to-day guidance, support, and feedback to team members.

Conduct regular team check-ins and operational meetings.

Monitor staff attendance, workload, productivity, and general performance.

Escalate performance, conduct, staffing, or operational concerns to the directors.

Encourage effective communication and teamwork across departments.

Support the onboarding and training of new staff members.

Administration and office operations
Coordinate the smooth running of PT Global’s administrative functions.

Ensure that email s, documents, records, schedules, reports, and databases are managed accurately.

Maintain organised filing systems and ensure important information is stored securely.

Monitor administrative deadlines, appointments, meetings, and follow-up actions.

Prepare regular operational updates and reports for the directors.

Support the coordination of projects, events, meetings, and business activities.

Identify administrative delays or inefficiencies and recommend practical solutions.

Liaise with internal staff, external partners, clients, suppliers, and service providers when required.

Social media oversight
Oversee the work of social media and content staff.

Ensure content is planned, created, reviewed, approved, and published according to agreed schedules.

Monitor the social media content calendar and campaign deadlines.

Check that published content reflects PT Global’s brand, values, messaging, and professional standards.

Ensure social media staff follow approval procedures before content is published.

Monitor audience engagement, comments, messages, and enquiries.

Request and review regular social media performance reports.

Work with the directors and relevant staff to improve digital communication and audience growth.

Escalate sensitive, inappropriate, or potentially reputational issues to the directors promptly.

SOP compliance and quality control
Ensure all staff understand and follow PT Global’s approved SOPs.

Monitor whether procedures are being applied consistently across administrative and social media activities.

Conduct regular checks, audits, and reviews of completed work.

Maintain an up-to-date record of SOPs, policies, checklists, and process documents.

Identify gaps, repeated errors, or areas where procedures are not being followed.

Recommend updates and improvements to SOPs for approval by the directors.

Provide refresher training where staff require additional guidance.

Ensure that operational changes are communicated clearly to the relevant team members.

Maintain appropriate records of compliance checks and corrective actions.

Reporting to the directors
Report directly to the directors of PT Global.

Provide weekly and monthly updates on team performance, workload, progress, risks, and operational issues.

Highlight matters requiring management decisions or director approval.

Present recommendations for improving efficiency, communication, systems, and staff performance.

Ensure that the directors are informed of missed deadlines, complaints, compliance concerns, or significant operational risks.

Carry out reasonable instructions and agreed action plans from the directors.

Maintain confidentiality regarding business information, staff matters, clients, finances, and company plans.

Key performance indicators
Performance will be assessed against the following areas:

Consistent compliance with PT Global’s SOPs.

Accurate and timely completion of administrative tasks.

Effective supervision and coordination of staff.

Achievement of agreed deadlines and operational targets.

Quality and consistency of social media activities.

Timely escalation of risks, concerns, and operational issues.

Clear and reliable reporting to the directors.

Reduction in repeated errors, delays, and missed actions.

Positive teamwork, communication, and staff accountability.

Continuous improvement of operational processes.

Essential skills and experience
Previous experience in operations management, office management, administration, team supervision, or a similar role.

Experience managing or coordinating administrative staff.

Experience overseeing social media, digital marketing, or content teams.

Strong organizational and time-management skills.

Ability to manage multiple tasks, projects, and deadlines.

Excellent written and verbal communication skills.

Ability to create, implement, and monitor procedures.

Strong attention to detail and commitment to accuracy.

Confidence using Microsoft Word, Excel, PowerPoint, email , online collaboration tools, and social media platforms.

Ability to prepare clear reports and communicate information to senior management.

Sound judgement and the ability to handle confidential information appropriately.

Ability to work independently while remaining accountable to the directors.

Desirable qualities
Experience working in a growing business or multi-project environment.

Experience with remote or hybrid teams.

Knowledge of content scheduling and social media management tools.

Experience with project management systems and digital filing platforms.

Experience in business process improvement or quality control.

Understanding of marketing, communications, events, or community-focused initiatives.

A professional, positive, solution-focused approach.

Personal attributes
The successful candidate will be:

Reliable and highly organized.

Proactive and able to take initiative.

Firm but supportive when managing staff.

Professional, approachable, and respectful.

Comfortable holding team members accountable.

Flexible and able to adapt to changing priorities.

Discreet and trustworthy.

Focused on quality, consistency, and continuous improvement.

Able to remain calm and effective under pressure.

Reporting structure
Reports to: Directors of PT Global
Directly oversees: Administrative Staff and Social Media Staff