Customer Service & Admin Virtual Assistant (Call Center Background, US Hours)

ABOUT US
Bee Man Dan LLC is a Houston, Texas company that does bee and wasp hive removal and swarm collection. We use a humane, no-pest ---------- approach: hives are located with thermal imaging, and bees are safely removed and relocated, not killed. We have been operating for 10+ years; we are 5-star Google-rated, and we are growing. Our operations team works remotely from the Philippines.

THE ROLE
(Internal title once hired: Operations & Executive Assistant.) We need someone who is great on the phone first, and organized second. You will take customer calls, call back new online inquiries, and make outbound calls to customers and referral partners. The rest of your day is executive and operations support: managing the CEO's inbox and calendar, keeping ClickUp organized, and doing light bookkeeping in Xero.

WHAT YOU WILL DO

• Take inbound customer calls (about 3 hours per shift) and cover the phones for a full Saturday shift. We only have less than incoming calls in a daily average.
• Call back new online inquiries quickly, using our call script
• Make outbound follow-up calls and referral outreach calls to roofing companies, real estate agents, and other partners
• Log every call and outcome in our call tracker and ClickUp
• Manage the CEO's email , calendar, and other assigned tasks
• Support the Operations Manager with admin tasks and trackers
• Reconcile money in and out in Xero a few times a week, and flag anything that does not match

WHAT WE ARE LOOKING FOR

• Call center / BPO experience taking calls (required)
• Outbound or sales calling experience (strongly preferred)
• Clear, professional spoken and written English, comfortable talking with US callers
• Strong email , calendar, and task management; Google Workspace
• ClickUp experience is a plus
• Bookkeeping or financial background. Xero or QuickBooks experience is a plus, or you are willing to learn. Being careful with numbers matters more than certificates
• Quiet workspace, headset, stable internet, and backup power or connection
• Honest, proactive, resourceful, dependable, and able to work with little supervision

SCHEDULE
Full-time, 8 hours a day, Monday to Saturday, on Central Time (Houston) business hours. That means evening or overnight hours in the Philippines. Sunday is a rest day. Exact shift hours are confirmed at hiring.

TERMS
Independent contractor, paid biweekly via Wise or direct to bank. 3-month probationary period, with a pay review based on performance after that.

HOW TO APPLY (please follow all steps; incomplete applications are not reviewed)
1. Start your message with the word BEE so we know you read this post.
2. Attach your resume.
3. Write 3 to 4 sentences about your call center experience (accounts handled, inbound or outbound, how long).
4. Send a voice recording of about 60 seconds (voice note or Loom link) answering: "Tell us about a difficult call you handled and how you resolved it."
5. Tell us your available hours for Central Time and your earliest start date.

Shortlisted applicants complete a short skills assessment (inbox and calendar task, simple reconciliation, and a live phone role-play).