Airbnb & Property Management Rockstar | OwnerRez Expert (PST Shift)

Are you an Airbnb Property Management Rockstar who is fast, efficient, and tech-savvy?

We are an established, San Francisco Bay Area-based property management firm with nearly 8 years of success in the Short-Term Rental (STR/Airbnb/VRBO) and Long-Term Rental (LTR) industry. We have built a reputation for excellence, and we are looking for a seasoned professional to join our stable, high-performing team.

We don’t just need "customer service"—we need an Airbnb & Property Management Expert who understands the mechanics of the industry, moves quickly, and never lets a detail slip through the cracks.

Why Join Us?
Proven Stability: Work for a company with an 8-year track record in Airbnb and MTR management.
High-Speed Environment: We value efficiency. If you are fast and productive, you will thrive here.
Professional Standards: We have clear processes in place—no "startup" guesswork.
100% Remote: Long-term, stable remote work from your home office.

The Requirements (Strict)
Please do not apply if you only have general Call Center/BPO experience. We require specific Airbnb and Property Management expertise.
Direct Experience: Minimum 2+ years managing Short-Term Rentals (Airbnb/VRBO).
PMS Mastery: Advanced proficiency in OwnerRez is highly preferred. You should know how to navigate workflows, triggers, and guest communication within the platform.
Operational Speed: Fast-thinking, fast-typing (60+ WPM), and able to handle multiple guest issues simultaneously.

Tech Stack: Knowledge of AI tools (ChatGPT), Time Doctor, and dual-monitor setups.

Your Responsibilities
Airbnb & Guest Management: Manage inquiries, bookings, and high-stakes resolution cases across Airbnb, VRBO, and direct sites.
Property Oversight: Coordinate check-ins/outs, send lease agreements, and monitor security.
Logistics & Maintenance: Schedule cleaning teams and review quality assurance photos.
Listing Optimization: Maintain and optimize Airbnb listings to ensure maximum occupancy and 5-star reviews.

Compensation & Benefits
Base Pay: Starting at $5.50/hour (Negotiable for extensive experience).
Schedule: Pacific Standard Time (PST) | Includes Weekends
Paid Leave: Accrued leave credits after 1 year.
Bonus: Performance-based bonuses.

How to Apply
To filter for the high-attention-to-detail candidates we need, please follow these steps exactly:

Email your Resume to ---------- Introduction: Record a brief intro highlighting your specific experience with OwnerRez, Airbnb, and STR/LTR management. (Share via Dropbox/Google Drive link).
Subject Line: Must be: [Property Management Specialist] – (Last Name, First Name)
Bonus: End your email by telling us who the current Prime Minister of the United Kingdom is.