Customer Support for AI Healthcare Company in US - Training, Paid Vacation, PH Work Hours

This position is for those looking to work at the bleeding edge of AI and healthcare with hands-on experience and ownership who want stable full-time career.

TO APPLY YOU MUST TAKE THE INTEVIEW BELOW!!!
To apply, please perform an initial online interview through Storyline by clicking on this link:
---------- re/openstory/wEzS

We are a fast-growing US A.I. research and healthcare company that already has a strong VA team that have been with us for years. Join us!

We are looking to add to our team outstanding individuals who can work full time in a professional environment and wish to grow with an exciting and dynamic organization.

If you are the person that fixes something right away or cleans a counter without being asked then you are what we are looking for. Likely, you love to create and write and you are perfectly fluent in written English. Please keep reading if you are. If not then : (

It is critical that you are EXTREMELY reliable, proactive, love to write and create, and have a positive no-excuse attitude. Your written English must be excellent!! Hopefully better than my own and I seem to write all day... Your English must be excellent but we can train you in other areas. : )

(Please do not apply if you are not all of the above.)

This is me:
---------- /in/jeffbarson
---------- /story

This will be extremely challenging, creative and stimulating. You will receive responsibilities and growth that match your abilities.

What will you be doing?
+ Answering incoming questions and tickets
+ Solving what you can, like how-to questions, account access, and basic troubleshooting
+ Passing bigger issues to the right teammate with a clear summary, so they can act quickly
+ Sending patient questions to the right client, safely and privately
+ Following up until every issue is resolved and keeping people informed along the way
+ Noticing patterns, such as repeat questions or recurring bugs, and sharing them with us each week
+ Writing and updating help articles and saved replies
+ Helping build support
+ Sharing ideas on how support should work as Storyline grows
+ Setting up the basics with us: ticket categories, priority levels, response times, and who handles what
+ Suggesting changes to our products and help content based on what customers tell you

Your first 90 days
Month 1: You’ll learn our products, our clients, and who to go to for what, and you’ll start answering tickets on your own.
Month 2: You’ll hit our response-time goals and pass along issues with clear, useful summaries.
Month 3: You’ll share a weekly report on trends, update our core help articles, and bring us your ideas for where support should go next.

You will need to have excellent written and verbal English skills as You will be creating and editing reports and content for the North American and European markets. Your written English will need to be indistinguishable from a native English speaker. You will need to be familiar with and work in Microsoft Word as well as a quick learner who is not intimidated by new challenges. We are looking for individuals who can function at a very high level and can identify and address challenges without constant supervision. Excellent/perfect English is a requirement.

You will also need a good computer and high speed internet.

We offer a challenging but fun environment where you will be working from home but connected to our other team members in both the US and PH. You can advance as fast as you are able to learn our systems and you will find the work both simulating and rewarding. We are a great team to work with:

• 2 full weeks of paid vacation per year!
• Excellent training!
• Friendly team environment!
• Work on PH time!
• 13th Month payments!
• Join our team and make a difference!

We will pay a 13th month bonus in December of each year (prorated for however many months you have been employed with the company) and observe all Philippine major holidays.

Holidays: New Years Days Jan 01 - Monday-Thursday Apr 9 - Good Friday Apr 10 - Labor Day May 01 - Independence Day Jun 12 - National Heroes Day Aug 30 - Bonifacio Day Nov 30 - Christmas Eve Dec 24 - Christmas Day Dec 25 - Rizal Day Dec 30 - New Years Eve Dec 31

How to Apply
To apply, please perform an initial online interview through Storyline by clicking on this link:
---------- re/openstory/wEzS

Thank you for your time.
Warmly,
Jeff Barson
CEO, cofounder Storyline Health