Dental Virtual Assistant

WE ARE HIRING!

Remote Dental Insurance Verification & Billing Specialist (Part-Time)

Company: Platonics LLC
Work Arrangement: 100% Remote / Work From Home
Employment Type: Part-Time
Work Schedule: 20 Hours Per Week
Time Zone: US Central Time (CST)

About the Opportunity

Platonics LLC is currently looking for a highly experienced Dental Insurance Verification & Billing Specialist to support one of our US-based dental healthcare clients.

We are seeking a detail-oriented, reliable, and experienced professional who has extensive hands-on knowledge of US dental insurance verification, benefits breakdown, claims follow-up, and insurance payment posting.

This position is strictly for applicants with relevant US dental insurance and billing experience.

The ideal candidate must be capable of working independently, following established procedures, and delivering accurate results with minimal supervision.

Key Responsibilities

1. Dental Insurance Verification & Benefits Breakdown

Verify patients' dental insurance eligibility, coverage, and benefits at least two days before scheduled appointments.

Review deductibles, annual maximums, coverage percentages, frequency limitations, waiting periods, exclusions, and other plan restrictions.

Prepare complete and accurate insurance benefit breakdowns using established templates.

Document verified insurance benefits in the dental practice management system.

Ensure insurance information is accurate and updated when changes occur.

Identify and escalate missing, incomplete, or conflicting insurance information.

2. Dental Insurance Claims Follow-Up

Monitor and track dental insurance claims and their payment status.

Follow up on outstanding, unpaid, denied, and aged insurance claims.

Document all follow-up activities accurately.

Identify claims requiring additional documentation, corrections, or escalation.

Coordinate with appropriate team members to help resolve outstanding insurance receivables.

3. Insurance Payment Posting & Patient Statements

Post electronic insurance payments (EFT) accurately to patient accounts.

Review electronic Explanations of Benefits (EOBs).

Verify insurance payments, adjustments, contractual write-offs, and remaining patient balances.

Review and validate contracted dental fee schedules.

Identify discrepancies in reimbursement amounts, payment calculations, and contractual adjustments.

Report unusual reimbursement patterns or suspected fee schedule changes.

Assist with patient balance reviews and statement preparation.

Escalate account discrepancies requiring further investigation.

4. Administrative Accuracy & HIPAA Compliance

Maintain complete and accurate records within the dental practice management system.

Follow established procedures for insurance verification, claims follow-up, and payment posting.

Ensure all patient information is handled securely and in accordance with HIPAA regulations.

Communicate unresolved issues and discrepancies promptly.

Support additional dental insurance and revenue cycle administrative responsibilities as assigned.

Minimum Qualifications — Strictly Required

Applicants MUST meet the following qualifications:

At least 2 years of relevant hands-on experience in US dental insurance verification, dental billing, insurance payment posting, or dental revenue cycle management.

Strong knowledge of US dental insurance plans, eligibility verification, benefits breakdowns, deductibles, annual maximums, and coverage limitations.

Proven experience reviewing EOBs and posting dental insurance payments.

Experience handling aged dental claims, insurance follow-ups, and outstanding balances.

Strong understanding of dental insurance fee schedules, contractual adjustments, and reimbursement discrepancies.

Excellent English communication skills, both written and verbal.

Exceptional attention to detail, accuracy, and organizational skills.

Ability to work independently with minimal supervision.

Ability to follow established workflows, templates, and procedures.

Must possess a valid HIPAA certification.

Must be available to work 20 hours per week aligned with US Central Time.

Required Software Knowledge

Candidates must have familiarity with or relevant working experience using the following platforms:

Eaglesoft — Dental Practice Management System

Practice by Numbers (PBN) — Patient Communication and Practice Analytics

Vyne Trellis — Dental Revenue Cycle and Insurance Management Platform

Hands-on experience with these systems will be a strong advantage.

Work Schedule

Employment Type: Part-Time

Total Working Hours: 20 hours per week

Work Location: Remote / Work From Home

Time Zone: US Central Time

Schedule: To be finalized based on operational requirements

IMPORTANT NOTICE TO ALL APPLICANTS

WE WILL STRICTLY ENTERTAIN QUALIFIED APPLICANTS ONLY.

This position requires actual, relevant experience in US dental insurance verification, dental billing, and revenue cycle operations.

Please carefully review the qualifications before submitting your application.

We will NOT entertain or process applications from candidates who do not meet the minimum qualifications.

Applicants without the required dental insurance or billing experience are strongly discouraged from applying.

Experience in general customer service, virtual assistance, medical billing unrelated to dental operations, or other administrative roles does not automatically qualify an applicant for this position.

Only shortlisted candidates whose experience closely matches the requirements will be contacted for the next stage of recruitment.

How to Apply

Interested and qualified applicants are encouraged to submit their updated resume highlighting their relevant experience in:

US Dental Insurance Verification and Benefits Breakdown

Dental Insurance Claims Follow-Up

Insurance Payment Posting and EOB Review

Dental Practice Management Software

US Dental Revenue Cycle Management

Please indicate your years of relevant experience and the dental software platforms you have used.

Join Platonics LLC and become part of a growing team of healthcare professionals supporting US-based dental practices!

Platonics LLC
Connecting Exceptional Talent With Meaningful Opportunities.