Senior Customer Support Specialist: Shopify Dropshipping (UK Women's Fashion), Part-Time, 3+ Years Required

Senior Customer Support Specialist: Shopify Dropshipping (UK Women's Fashion), Part-Time, 3+ Years Required

We are a growing UK women's fashion dropshipping brand on Shopify, looking for an experienced Senior Customer Support Specialist to run our customer inbox long-term. This role is for someone who already knows Shopify dropshipping support inside out, not for beginners.

Who we're looking for
Someone dependable who works independently and thinks for themselves, not someone who sends generic, AI-style replies. Every case is different. You read the situation, understand what the customer really needs, and find the solution that keeps her happy while protecting the business: a replacement or a partial refund instead of a return or a full refund, wherever that's the right call.

What you will do

Respond to customer email s: returns, refunds, partial refunds, replacements, product and delivery questions
Handle pre-purchase questions and help turn interested browsers into buyers
Look up and edit orders in Shopify, create draft orders and invoices, check tracking
Communicate with our supplier about faulty or wrong items
Reply to Facebook comments and messages
Follow our written handbook and use your judgment within it
Write warm, professional email s in British English (our customers are UK women aged 45+)

Schedule: split shift
You check the inbox twice a day, at 8:00 and 17:00 UK time, Monday to Saturday, and once on Sunday. Working time depends on volume: some days 2 hours, some days 8 or more. You clock in when you start and clock out when you finish (Clockify), and you are paid for actual working time.

Requirements

Minimum 3 years of email customer support for Shopify dropshipping stores. Fashion or clothing experience strongly preferred. Please do not apply without it.
Experience with returns, refunds, partial refunds and replacements
Excellent written English
Strong attention to detail: you read the whole email thread, open every attachment and check the order in Shopify before every reply
When unsure, you ask. You never guess.
You take direct feedback professionally
Reliable and punctual: you check in at both shifts every day, even when it's quiet
Stable internet with a backup, and backup power
Long-term commitment, with two weeks' notice on both sides

Please list each store or employer you supported, with exact dates (month/year, from – to). The role requires a minimum of 3 years in Shopify dropshipping customer support. Applications without dates will not be considered.

Compensation

€3.50 per hour, fixed. Please apply only if you accept this rate.
Performance bonus for consistently excellent, error-free work
Paid monthly via Wise, Revolut, PayPal or your preferred method
Room to grow with the brand as we scale

Training
For the first three days you draft replies and I review every one before it is sent. Every mistake is explained once, in writing. If the same mistake happens a second time, the trial ends.
Once your drafts are consistently right, you handle cases independently.

How to apply
Applications that don't follow these steps will not be reviewed.

Start your application with the words "Lyra Support".
Your Shopify dropshipping customer support experience: stores or clients, niche, dates and the tools you used.
Your current workload: other clients and hours per week.
Confirm that you accept €3.50 per hour and both daily shifts.
Write your first reply, word for word, to this customer:

"Very poor quality, the product doesn't look like it does in the Facebook ads. Give me a refund immediately, or I'll contact Trading Standards."