Virtual Events & Customer Support Assistant (Eventbrite + OpenTable + Email Management)

Virtual Events Operations & Customer Support Specialist (Remote)

Eventbrite | POSH | Luma | Customer Service | Email & Phone Support | Administrative Operations

Company: DMV Events / Konnex Events
Location: 100% Remote – International Applicants Welcome
Position: Part-Time Initially, With Full-Time Growth Opportunity
Working Hours: Monday–Friday, 9:00 AM–5:00 PM Washington, D.C. Time (Eastern Time)
Compensation: $2–$5 USD per hour, depending on experience, qualifications, location, and applicable employment laws
Start Date: Immediate

About Our Company

We are a fast-growing, U.S.-based events, entertainment, and technology company headquartered in the Washington, D.C. metropolitan area.

Our company organizes singles mixers, speed dating events, nightlife experiences, bar crawls, networking events, social gatherings, and special events at restaurants, lounges, and nightclubs.

We work with multiple venues, entertainment partners, promoters, and customers across Washington, D.C., Northern Virginia, Maryland, and expanding U.S. markets.

We currently manage 100+ active event listings and utilize multiple online platforms to coordinate ticket sales, registrations, customer communication, event marketing, and business operations.

As our company continues expanding, we are looking for a highly organized, dependable, intelligent, and proactive Virtual Events Operations & Customer Support Specialist to help manage the daily operations of our business.

This is much more than a traditional Virtual Assistant position.

We are looking for someone who can eventually become a trusted member of our operations team, independently handle customer inquiries, manage event listings, communicate with business partners, and keep our company running smoothly.

The ideal candidate is an excellent communicator who enjoys helping people, learns software quickly, and can manage multiple assignments simultaneously.

Key Responsibilities

1. Customer Service & Virtual Support

You will serve as one of the primary points of contact for our customers.

• Monitor and respond to incoming customer email s throughout your assigned shifts.
• Answer questions regarding upcoming events, tickets, venues, schedules, and registration.
• Provide excellent customer support through email , online messaging, live chat, and telephone.
• Handle ticket-related questions, cancellations, refund requests, and registration issues according to company policies.
• Respond professionally to customer complaints and resolve problems efficiently.
• Follow up with customers to ensure their questions are answered and issues are resolved.
• Help attendees understand event locations, arrival instructions, and check-in procedures.
• Escalate urgent or sensitive customer matters to management.
• Maintain a friendly, welcoming, professional customer experience.

Excellent spoken and written English is essential for this position.

2. Eventbrite, POSH & Luma Event Management

You will help manage our online event listings and registration platforms.

Platforms include:

• Eventbrite
• POSH
• Luma
• Other event registration and ticketing platforms

Responsibilities include:

• Create new events on multiple platforms.
• Duplicate and schedule recurring weekly events.
• Write, edit, and improve event descriptions.
• Upload event flyers, promotional images, and information.
• Update ticket pricing, registration limits, and event details.
• Ensure addresses, event times, venue names, and dates are accurate.
• Monitor event registrations and ticket sales.
• Review existing listings for mistakes, outdated information, or broken links.
• Maintain consistency across all ticketing platforms.
• Assist with registration lists and attendee check-in reports.
• Track upcoming events and confirm listings are published on time.

You must be comfortable managing 100+ active event listings while maintaining accuracy and organization.

3. Email , Telephone & Business Communication

This position requires excellent communication skills and confidence speaking with customers and business partners.

• Monitor and organize company email inboxes.
• Respond promptly and professionally to incoming messages.
• Make and receive business telephone calls when required.
• Communicate with customers, restaurants, nightclubs, event organizers, DJs, and venue management.
• Confirm event schedules and coordinate logistical details with partner venues.
• Send reminders, confirmations, and follow-up messages.
• Draft professional business email s.
• Communicate updates between customers, partners, and company management.
• Maintain organized records of important conversations and follow-up tasks.

You must be confident speaking English on the telephone with U.S.-based customers and business professionals.

4. Venue Reservations & Partner Coordination

You will assist our operations team with coordinating weekly events across multiple restaurants, lounges, and entertainment venues.

• Use OpenTable and other reservation systems to make and manage reservations.
• Confirm reservations and event arrangements with venues.
• Coordinate arrival times, table sizes, and expected attendance.
• Maintain updated contact information for venue managers and partners.
• Confirm that participating venues have accurate event information.
• Assist with last-minute event changes and schedule adjustments.
• Maintain professional relationships with venue staff and partners.
• Track confirmations, outstanding requests, and unresolved issues.

5. Administrative Operations & Multitasking

You will help keep the company's daily operations running smoothly.

• Manage multiple assignments and platforms simultaneously.
• Maintain organized calendars, schedules, and spreadsheets.
• Update Google Sheets, Microsoft Excel, and internal tracking systems.
• Track ticket sales, registrations, customer support requests, and attendance.
• Prepare basic daily and weekly activity reports.
• Keep digital files, folders, and event records organized.
• Identify missing information, incorrect listings, and operational issues.
• Follow up on outstanding tasks without constant reminders.
• Prioritize urgent customer support requests while completing administrative work.
• Provide management with regular updates on completed assignments and outstanding issues.

You must be someone who can independently manage a busy workflow without becoming overwhelmed.

6. Marketing, CRM & Customer Follow-Ups

You may also assist our team with basic marketing and customer engagement activities.

• Help coordinate email and SMS campaigns for customers who have opted in to receive communications.
• Prepare event reminders and follow-up communications.
• Maintain customer and attendee databases.
• Assist with CRM updates and customer segmentation.
• Help coordinate promotional campaigns across different event platforms.
• Schedule basic social media posts.
• Support customer retention and repeat attendance initiatives.
• Work with management on improving customer satisfaction and event participation.

7. Special Projects & Business Growth

As our company grows, you may also support additional projects involving:

• Onboarding new event venues and organizers.
• Expanding events into additional U.S. cities.
• Helping organize new customer service processes.
• Supporting new software platforms and event technology.
• Improving internal workflows and operations.
• Assisting with partner communications and new business opportunities.

We value employees who contribute ideas, identify inefficiencies, and help us improve our operations.

Required Qualifications

Communication Skills

• Excellent spoken and written English.
• Clear, professional speaking voice.
• Confidence handling telephone calls with U.S. customers and business partners.
• Ability to write professional email s independently.
• Strong interpersonal and customer service skills.
• Ability to communicate calmly and professionally when resolving problems.

Computer & Technical Skills

• Excellent general computer and internet skills.
• Ability to quickly learn new software platforms.
• Comfortable working with multiple browser tabs and applications.
• Familiarity with Gmail or similar email platforms.
• Experience with Google Workspace, Google Sheets, or Microsoft Excel.
• Good typing speed and attention to detail.
• Ability to troubleshoot basic software and account issues.

Organization & Work Ethic

• Excellent multitasking abilities.
• Strong attention to detail.
• Highly dependable, punctual, and responsive.
• Ability to prioritize tasks and manage deadlines.
• Comfortable working independently.
• Ability to follow written instructions and standard operating procedures.
• Willingness to learn and accept constructive feedback.
• Strong sense of ownership and accountability.

Equipment & Availability

• Reliable computer or laptop.
• Stable high-speed internet connection.
• Working microphone or headset for customer calls.
• Quiet, professional environment for telephone conversations.
• Consistent availability during assigned shifts within 9:00 AM–5:00 PM Eastern Time.
• Ability to attend occasional meetings or support special event schedules with advance notice.

Preferred Experience

Previous experience in the following areas is a major advantage:

• Virtual Assistant or Executive Assistant
• Customer Support Representative
• Administrative Assistant
• Event Coordinator or Event Management
• Eventbrite event management
• POSH or Luma event creation
• OpenTable or restaurant reservation systems
• Call center or telephone customer service
• Hotel, hospitality, restaurant, or nightlife operations
• Email and SMS marketing
• CRM or customer database management
• Canva or basic graphic design
• Social media management

**Previous Eventbrite experience is strongly preferred, but we will consider candi