Community & CRM Virtual Assistant

Role overview

We are hiring a remote, full-time virtual assistant to run our online community, newsletter, and CRM day to day. You will be the friendly, organized voice members and subscribers hear from between Dr. Truong's live calls and content.

About us.

Dr. Anne Truong is a board-certified sexual health specialist and author of Erectile Dysfunction Fix. She runs the Modern Man Club, a paid Skool community that pairs group coaching, live Q&A calls, and a doctor-led natural protocol for men with erectile dysfunction. Our audience is mostly men in their 50s, and many join after trying quick fixes that didn't work. We reach them through a Facebook group, a YouTube channel, webinars, and an email list.

Job title: Community & CRM Virtual Assistant
Location: Remote
Reports to: Dr. Anne Truong

Key responsibilities
Modern Man Club community (Skool)
Welcome every new member within 24 hours and guide them to the onboarding steps and protocol materials.
Post daily engagement prompts, wins threads, and reminders that keep members on track with the 90-day protocol.
Announce and promote the twice-monthly live Q&A calls; post replays and summaries afterward.
Monitor posts and comments daily, answer non-medical questions, and route medical questions to Dr. Truong.
Moderate the community: enforce guidelines, remove spam, and flag sensitive posts.
Track engagement and spot members who have gone quiet, then reach out to re-engage them.
Social media (Facebook group, YouTube, other channels)
Moderate the Facebook group, approve members, and answer questions using approved responses.
Reply to YouTube and social comments, and invite engaged followers to the free lead magnet, webinars, or the Club.
Schedule posts and clips repurposed from Dr. Truong's videos, webinars, and live calls.
Keep a simple content calendar and a log of common questions for future content.
Newsletter setup and management
Set up and maintain the email newsletter: templates, branding, sign-up forms, and list segments.
Draft, format, and schedule the weekly newsletter from Dr. Truong's content, for her approval.
Build and maintain automated sequences: lead magnet welcome, webinar reminders, and Club onboarding.
Make sure every email includes the required compliance footer and unsubscribe link.
Report monthly on list growth, open rates, click rates, and unsubscribes.
DoctorBoss CRM management
Keep contact records, tags, and pipelines accurate and up to date.
Enter and update leads from webinars, the lead magnet, and social channels.
Set up and monitor CRM workflows, automations, and follow-up tasks.
Manage appointment reminders and follow-ups for ED Breakthrough Visits.
Clean the database regularly: remove duplicates and fix missing fields.
Protect patient privacy and follow HIPAA rules for all patient data in the CRM.
Reporting and admin
Send Dr. Truong a short weekly report: new members, engagement, newsletter results, leads, and open issues.
Keep SOPs (written how-tos) current for each recurring task.

Requirements

2+ years as a community manager, social media manager, or virtual assistant for an online business, coach, or course creator.
Hands-on experience with an online community platform (Skool preferred; Circle, Mighty Networks, or Facebook Groups also fine).

Experience setting up and sending email newsletters and automations (for example GoHighLevel, Kajabi, ActiveCampaign, Mailchimp, or similar).

Experience with a CRM: managing contacts, tags, pipelines, and workflows. DoctorBoss experience is a strong plus.

Excellent written English with a warm, professional tone.

Comfortable discussing men's sexual health topics with maturity, discretion, and respect.

Strong attention to detail and the ability to work independently with written SOPs.

Reliable internet, availability Monday to Friday, 9:00 AM to 5:00 PM US Eastern Time, and quick response times.

Willing to sign a confidentiality agreement and complete HIPAA training before handling patient data.

Nice to have

Experience in healthcare, telehealth, or wellness marketing.
Basic graphic design (Canva) and short-form video scheduling.
Familiarity with email deliverability and list segmentation.
Experience with Loom, Google Workspace, and project tools like Asana or ClickUp.

What this role is not
You will not give medical advice. All medical or treatment questions go to Dr. Truong or her clinical team.

Schedule and compensation
Hours: Full-time, 40 hours per week.
Schedule: Monday to Friday, 9:00 AM to 5:00 PM US Eastern Time.
Pay: $6–$7 USD per hour, based on experience.
Trial: Paid 2-week trial project, then a 90-day review.
KPIs: weekly engagement rate, active members %, response time, posts saved/shared, call bookings.

Success in the first 90 days
Every new member is welcomed within 24 hours.
The newsletter goes out on schedule every week.
The CRM is clean, tagged, and connected to the newsletter and lead sources.
SOPs are written for every recurring task.

How to apply

Send the following: (INCOMPLETE REQUIREMENTS WILL NOT BE ENTERTAINED)
1. Your resume or LinkedIn profile.
2. A 2–3 minute Loom video introducing yourself and the communities, newsletters, or CRMs you have managed.
3. A sample welcome post for a new Modern Man Club member (under 150 words).
4. Your expected hourly rate and confirmation that you can work 9:00 AM to 5:00 PM US Eastern Time.
5. Include the word "Morning" in your subject line so we know you read the full post.

Please keep an eye on your online jobs messages as we reply here to set up an interview.