Amazon Vendor Central Associate

We are a leading e-commerce company dedicated to providing exceptional products and services to customers worldwide. We are seeking an experienced, detail-oriented Amazon Vendor Central Associate to join our team.

In this role, you will support the day-to-day operations of our Amazon business, working closely with our account manager and internal teams to ensure accurate order processing, efficient operations, and ongoing account improvements.

Responsibilities

Purchase Order Management: Review, accept, or reject purchase orders (POs) based on company policies and inventory availability.

Shipment Processing: Create and manage shipments in Amazon Vendor Central and our internal systems, ensuring accuracy and timely processing.

Warehouse Coordination: Communicate with the warehouse team to coordinate shipments, resolve discrepancies, and ensure compliance with Amazon's shipping requirements.

Invoicing & ASNs: Submit invoices and Advanced Shipping Notices (ASNs) accurately and on time.

Catalog Management: Create, update, and maintain product listings, including titles, descriptions, bullet points, images, and other catalog attributes.

Flat File Updates: Prepare, upload, and troubleshoot Amazon flat files for bulk catalog updates, listing corrections, and other operational tasks.

Support Case Management: Open, manage, and follow up on support tickets with Amazon Vendor Support and Seller Support, including troubleshooting catalog issues, operational discrepancies, and account-related concerns.

Account Maintenance: Assist with day-to-day Vendor Central operations, including product content updates, promotions, coupons, and other account activities.

Issue Resolution: Proactively identify and resolve operational issues, escalating complex matters to the account manager when necessary.

Reporting & Monitoring: Track operational activities, maintain accurate records, and provide regular updates on outstanding issues and account performance.

Team Collaboration: Work closely with internal teams to ensure smooth operations and timely completion of assigned tasks.

Requirements

Amazon Experience: Proven experience working with Amazon Vendor Central, with a strong understanding of its operations, tools, and best practices.

Catalog & Flat File Experience: Hands-on experience managing Amazon product catalogs, performing bulk updates through flat files, and troubleshooting listing errors.

Support Case Management: Experience opening, managing, and resolving cases with Amazon Vendor Support and/or Seller Support.

Attention to Detail: Exceptional accuracy and organizational skills, particularly when processing orders, shipments, inventory updates, and bulk uploads.

Communication Skills: Strong written and verbal English communication skills, with the ability to communicate professionally with internal teams and Amazon Support.

Problem-Solving Skills: Ability to independently troubleshoot issues, identify discrepancies, and follow through until resolution.

Time Management: Ability to manage multiple responsibilities, prioritize urgent tasks, and meet deadlines in a fast-paced environment.

Technical Skills: Proficiency in Microsoft Excel and experience working with spreadsheets, data uploads, and e-commerce management systems.

Reliability: Ability to work independently, follow established procedures, and consistently deliver accurate results.

Preferred Qualifications

Experience with both Amazon Vendor Central and Seller Central.

Experience working with ERP systems.

Experience handling high-volume order processing and catalog management.

Join Our Team

If you are an organized, detail-oriented Amazon professional with strong operational experience and a proactive approach to problem-solving, we encourage you to apply. Join us and help support the continued growth and success of our Amazon business.