Inside Sales Associate (ISA)

Company: Eveready Express

Employment Type: Full-Time

Work Schedule: Monday–Friday, U.S. Eastern Time

Positions Available: 1

Department: Sales & Operations

About Eveready Express

Eveready Express is a well-established U.S. leader in trucking, courier, logistics, and distribution. Founded in 1984, we have built our reputation on honesty, integrity, mutual respect, and a commitment to delivering reliable logistics solutions.

Our growing team combines virtual and onsite professionals who work together to provide exceptional service, build lasting customer relationships, and drive business growth.

We are looking for two results-driven Inside Sales Associates (ISAs) with a strong sales mindset, a hunter mentality, and the ability to build relationships with customers in the fast-paced New York and Tri-State logistics market.

Position Overview

The Inside Sales Associate is responsible for generating new business, developing existing customer accounts, and increasing revenue and gross profit across the Eveready Express fleet.

This role combines proactive outbound sales, customer relationship management, and operational coordination. The ISA will work closely with the Dispatch and Operations teams to identify sales opportunities, secure profitable orders, and maximize fleet utilization.

The ideal candidate is confident, persuasive, persistent, and comfortable communicating with a wide range of business personalities, particularly in the demanding New York City market. This individual must be able to build rapport quickly, identify customer needs, follow up consistently, and convert opportunities into profitable business.

Key Responsibilities

1. New Business Development and Prospecting

Conduct a minimum of 50 outbound calls per day to identify prospects, qualify leads, introduce Eveready Express services, and develop new business opportunities.

Proactively contact potential shippers, freight brokers, and other businesses requiring trucking, courier, and logistics services.

Identify and pursue new sales opportunities through prospect lists, CRM records, inbound inquiries, and leads provided by the Sales team.

Build and maintain a strong pipeline of qualified prospects through consistent outreach, follow-ups, and relationship-building activities.

Develop an effective sales approach for engaging decision-makers and establishing relationships with customers in the New York and Tri-State markets.

Communicate the company's service capabilities, value proposition, and competitive advantages to prospective customers.

2. Existing Customer Development and Retention

Maintain regular contact with active customers to strengthen relationships, understand their logistics needs, and identify opportunities for additional business.

Re-engage inactive and dormant accounts to generate repeat business and recover lost revenue opportunities.

Identify opportunities to cross-sell and upsell services based on customer requirements.

Follow up with prospects who have previously requested quotes or expressed interest in Eveready Express services.

Maintain a professional, responsive, and customer-focused approach to build long-term business relationships.

3. Inbound Sales and Order Management

Respond promptly and professionally to inbound phone calls and email inquiries from prospective and existing customers.

Prepare and provide quotes based on customer requirements, service availability, and applicable pricing guidelines.

Enter customer orders accurately into the company's systems and coordinate with Dispatch to support timely execution.

Meet a minimum production target of 20 orders per week, while maintaining accuracy, service quality, and profitability.

Follow up on outstanding quotes and pending orders to improve conversion rates.

Ensure customer requirements, pricing details, and relevant instructions are documented accurately.

4. CRM Management and Sales Reporting

Use OnePageCRM to manage prospect and customer records, track sales opportunities, and maintain an organized follow-up pipeline.

Log outbound calls, email s, customer conversations, sales activities, and relevant account information in the CRM.

Utilize approved email templates and sales tools to maintain consistent and professional communication.

Keep prospect and customer information accurate, complete, and up to date.

Track follow-ups, quotes, orders, and other relevant sales performance indicators.

Maintain disciplined CRM usage to ensure visibility into the sales pipeline and accountability for results.

5. Dispatch and Operations Coordination

Work closely with Dispatch and Operations to identify available fleet capacity and convert sales opportunities into executable, profitable orders.

Communicate customer requirements, delivery details, pricing, and service expectations clearly to the appropriate team members.

Coordinate with Dispatch to ensure quoted services align with operational capabilities and driver availability.

Support efforts to improve fleet utilization, revenue generation, and gross profit.

Escalate customer concerns, service issues, and potential operational challenges to the appropriate team members.

Contribute to a collaborative work environment focused on customer satisfaction, profitability, and operational efficiency.

ISA Requirements and Qualifications

• 2+ years of work experience as an ISA

• Has a Hunter instinct

• Experience in the Trucking logistics industry is a HUGE PLUS

• Excellent spoken and written English

• Demonstrate initiative, attention to detail, and ability to multi-task in a fast-paced environment.

• Great personality, upbeat attitude, and excellent written and verbal communication skills.

• We work USA Eastern Time shifts Monday - Friday

System Requirements:

-Windows laptop or PC with at least 2.0ghz and above, Intel core 5/7 is highly required for leading hardware and backup

-Ram should be at least 16 gigs with 100 GB free disk space

-A second Monitor for multi-tasking

-A Headset with a noise-canceling feature

-At least 20 Mbps & up wired connection for the main and backup ISP

-Strictly no USB Sticks allowed for backup ISP

To apply for this job, please replace the subject in the email with - “I want to be your future ISA” and email to ----------
In the email please include the following:

• Voice recording via speak pipe or vocaroo as to why you'd be a good fit for the role
• PDF Copy of your Resume
• Photo of your workstation
• Screenshot of speedtest run via speedtest.net

Eveready Express is an Equal Opportunity Client and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating, and preserving a diversity, equity, and inclusion culture.

Eveready Express reserves the right to change or modify job duties and assignments at anytime. The above job description is not all-encompassing. Position functions and qualifications may vary depending on business necessity.