Listing & Guest Coordinator - Short-Term Rentals & Vacation Hospitality
Confidential employer
We are looking for a highly organized, communicative, and self-motivated Listing & Guest Coordinator to join our growing rentals team.
In this role, you won’t just be managing bookings—you will be the bridge between property owners and guests, ensuring property listings thrive on major booking channels. You will play a pivotal role in keeping calendars synced, pricing accurate, and guest experiences unforgettable through warm, responsive communication.
What You’ll Do
- Listing Management: Create, update, and optimize property listings across Airbnb, Booking.com, Vrbo, and direct channels to maximize bookings and earnings.
- Guest & Owner Relations: Answer guest inquiries promptly, warmly, and professionally, providing top-tier hospitality support before, during, and after their stay.
- Calendar & Pricing Maintenance: Ensure property availability, rates, and booking calendars are accurate across all platforms to prevent double bookings.
- Listing Performance: Leverage commercial insights to ensure property descriptions and details attract guests and deliver maximum value to owners.
- Operational Follow-Through: Maintain precise internal notes, track reservation details, and organize your daily work independently.
What We Look For
We recruit for capability, reliability, and attitude. The ideal candidate brings:
- Strong Communication: Excellent written English with a warm, clear, and professional messaging style; confident when interacting with property owners and guests.
- Hospitality Mindset: A deep understanding that guest trust, quick responsiveness, and exceptional service drive overall success.
- Digital Confidence: Comfort navigating short-term rental platforms, spreadsheets, messaging tools, and online research.
- Self-Management & Reliability: Highly organized, proactive with follow-ups, and capable of working independently in a remote environment.
- Commercial Instinct: Ability to see how proper listing presentation and quick responses increase booking revenue.
- Bonus Qualifications: Knowledge of specific destinations, local real estate/tourism markets, or fluency in additional languages.
Ideal Backgrounds
You’ll be a great fit if you have prior experience as a:
- Airbnb Host or Co-Host
- Short-Term Rental / Property Manager
- Hotel Front Desk / Concierge / Hospitality Professional
- Virtual Assistant with Property / Travel Experience
- Customer Service Professional in Real Estate, Tourism, or Travel
Why Join Us?
- 100% Remote Work: Enjoy the flexibility of managing your schedule from home.
- Dynamic Industry: Work in the fast-growing vacation rental and hospitality sector.
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