Customer Service Representative

Customer Service Representative (Shopify)

Hi!

My name is Lukas Wolff, and I run a successful Shopify eCommerce store. I'm currently looking for a reliable and detail-oriented Customer Service Representative to join my team.

Responsibilities

• Respond to customer email s and support tickets through Gmail and possibly Reamaze
• Handle order inquiries, shipping updates, returns, refunds, and customer complaints professionally
• Follow our written refund and return policies
• Escalate complex issues when necessary
• Keep customer conversations organized and follow internal procedures
• Deliver excellent customer service with empathy and clear communication

Working Hours

Monday through Sunday, with two daily shifts:

• 09:00–10:00
• 15:00–16:00

All times follow Netherlands local time, including summer and winter clock changes. Both shifts are required, totaling two paid hours per day.

We receive approximately 10–50 customer inquiries per day, so the exact workload varies.

Requirements

• Experience with Shopify (required)
• Experience with Gmail; experience with Reamaze is a plus
• Excellent written English
• Friendly, professional, and patient communication
• Reliable internet connection
• Able to work independently
• Previous eCommerce customer service experience is preferred

Training and written procedures will be provided.

Compensation

• $3 USD per hour
• Paid weekly via Wise

Growth Opportunity

This is a long-term position with opportunities to grow into additional responsibilities as the business continues to expand. I value loyalty, reliability, and people who are eager to learn.

How to Apply

To confirm that you have read this entire job post, please start your application with the word Pineapple.

Applications that do not include this word will not be considered.

I look forward to hearing from you!