English-Spanish Medical Virtual Assistant | MA or Nurse | $6/hour

ABOUT THE OPPORTUNITY
WellToDoor is launching a home medical visit service in New Jersey. We are looking for an experienced MA or nurse who speaks English and Spanish and wants a long-term role combining patient support with general office administration.

Our main dedicated office hours initially are Sunday-Thursday, 5-10 p.m. Eastern Time. Earlier daytime coverage mainly involves answering occasional calls and checking email s, with flexibility to step away from your desk between calls. You must remain reachable and have access to a private setting and the necessary systems when assisting patients.

The schedule below shows our business coverage needs. Tell us which hours you can consistently cover - we welcome applications even if you cannot cover every listed shift.

Starting pay is $6/hour, with a long-term opportunity to grow alongside the business. We value clear communication, accuracy, initiative, and follow-through.

THE ROLE
This position combines medical and patient support with secretary duties, email s, coordination, and light bookkeeping. Medical work will occupy part of your time; you must be comfortable handling general business administration as well.

RESPONSIBILITIES

• Answer patient calls and messages professionally in English and Spanish.
• Collect demographics, medical history, and intake information using our forms and procedures.
• Accurately enter information into electronic medical records and prepare charts for provider review.
• Schedule and confirm appointments and follow up on missing information.
• Coordinate with patients, field technicians, office staff, and providers.
• Document communications and refer clinical questions to the appropriate provider.
• Manage email s, calendars, messages, and follow-ups.
• Communicate with staff, vendors, and business contacts.
• Organize documents, spreadsheets, and records.
• Perform light bookkeeping: record expenses, organize receipts, and track invoices and payments.
• Assist with other routine office duties.

Attention to detail matters. Include the reference DoorCare21 in your application subject line. Applications without this reference will not be considered.

INITIAL SCHEDULE - NEW JERSEY/U.S. EASTERN TIME
Total business coverage: 74 hours/week in winter; 71 hours/week in summer, including daytime phone availability.
Sunday-Thursday, 10 a.m.-5 p.m.: Primarily phone coverage and periodic email checks. You do not need to sit at a desk throughout this period, but must remain reachable, answer calls promptly, and have access to a quiet, private setting and the systems needed to assist patients and record information.
Sunday-Thursday, 5 p.m.-10 p.m.: Dedicated working hours at your computer for intake, chart entry, scheduling, technician coordination, email s, and general administration.
Additional coverage needed:

• Friday: 8 a.m.-4 p.m.
• Saturday nights in winter: 6 p.m.-midnight.
• Saturday nights in summer: 10 p.m.-1 a.m. Sunday.

Our business operates on holidays. Hours follow U.S. Eastern daylight saving changes.

Please specify whether you can cover the full schedule or particular shifts. These are business coverage hours; your assigned shifts, breaks, time off, and compensation arrangements will be agreed before hiring. Daytime call volume is expected to be light initially and may grow. Changes to agreed hours or duties will be discussed in advance.

QUALIFICATIONS

• Excellent conversational and written English AND Spanish, including complete patient phone conversations in either language.
• Previous work experience as a medical assistant, including patient intake and chart documentation. A formal MA certificate is not required. Nurses with relevant intake and charting experience also qualify.
• U.S. medical practice experience strongly preferred.
• Experience with electronic medical records; identify the systems you have used.
• Strong organization, accurate data entry, professional phone communication, and ability to work independently.
• Comfortable with email , Microsoft Office, Google Workspace, and spreadsheets.
• Basic bookkeeping knowledge; QuickBooks experience is a plus.
• Understanding of patient confidentiality and ability to follow our privacy and security procedures.
• Reliable computer, headset, stable internet, private workspace, and backup connectivity.

PAY AND START DATE
Starting rate: $6 USD/hour. Payment arrangements for daytime phone availability, dedicated office hours, and any additional hours or applicable overtime will be confirmed before hiring.
Long-term remote opportunity. Expected start is soon; exact date to be confirmed.
Individual applicants only; no agencies.

HOW TO APPLY
To get started, send just:
1. Your resume showing your MA or nursing experience, including patient intake and charting.
2. Your available days and hours in U.S. Eastern Time.
3. A short voice recording introducing yourself: about 30-60 seconds in English and 30-60 seconds in Spanish.

We will discuss EMR experience, administrative and bookkeeping skills, equipment, references, and compensation details with shortlisted applicants. Shortlisted applicants will complete a live bilingual interview and a brief practical exercise using fictional patient information. Please do not submit actual patient records.

We look forward to meeting a capable, reliable assistant who can grow with WellToDoor.