Client Experience + Operations Assistant

Client Experience + Operations Assistant

Remote | Part-Time | Approximately 5–10 Hours/Week

We're a growing online education and coaching company helping women build flexible, profitable businesses, and we're looking for a highly detail oriented, proactive, and resourceful Client Experience + Operations Assistant to join our team!

Behind every incredible student and community experience is a whole lot of thoughtful, organized, accurate work happening behind the scenes.

That's where YOU come in!

We're looking for someone who loves the details, takes complete ownership of their responsibilities, and can be trusted to execute tasks accurately without constant reminders, corrections, or micromanagement.

This is an execution-focused role for someone who is organized, independent, resourceful, and enjoys keeping things running smoothly.

What You'll Be Responsible For

1. Job Board Management

This is a major responsibility of the role!

Research and identify 5+ legitimate, relevant remote job opportunities each weekday.

Find specific openings with established businesses rather than generic hiring pools or paid job boards.

Independently verify application links, email addresses, job requirements, and company legitimacy.

Create accurate, polished, consistently formatted job postings.

Keep the Job Board current, organized, and free of outdated or duplicate opportunities.

Complete thorough quality checks before publishing to ensure students can successfully apply.

2. Facebook Community Management

Help us keep our free Facebook community welcoming, engaged, and running smoothly!

Review and screen incoming membership requests.

Approve appropriate new members using our established systems and workflows.

Tag and welcome new members in designated community posts.

Follow our member onboarding and lead-identification processes.

Monitor posts and comments for spam, inappropriate content, and community guideline violations.

Engage with members, celebrate wins, and encourage positive conversations.

Identify questions, concerns, or potential leads that need to be escalated to the appropriate team member.

Help maintain a warm, supportive, and well-managed community.

3. Client Experience Operations + Payment Tracking

Maintain and update our Client Experience Hub.

Keep student records, enrollment information, milestones, and trackers accurate and organized.

Maintain designated payment tracking spreadsheets.

Cross-check payment information against approved source systems.

Identify and flag missing information, payment discrepancies, or inconsistencies.

Assist our Client Success Director with recurring administrative responsibilities and student experience workflows.

Keep information current, organized, and accurate without needing repeated reminders.

4. General Operations + Administrative Support

Research and data entry.

Spreadsheet maintenance and organization.

SOP updates and documentation.

Administrative quality control.

Recurring operational tasks and assigned projects.

Proactively identifying problems, inefficiencies, and opportunities for improvement.

Who We're Looking For

You are someone who:

Has exceptional attention to detail. You catch errors other people miss.

Is naturally organized and loves accurate, well-maintained systems.

Takes ownership of tasks from start to finish.

Works independently without needing constant direction or follow-up.

Is resourceful, proactive, and solution-oriented.

Has excellent written English and communication skills.

Is comfortable working with spreadsheets, online systems, and digital tools.

Is AI-savvy and knows how to use tools like ChatGPT or Claude to improve efficiency without sacrificing accuracy.

Is consistent, dependable, and comfortable with recurring administrative responsibilities.

Enjoys supporting online communities and creating a positive member experience.

Knows when to solve a problem independently and when to ask for clarification.

Experience with online learning platforms, CRM systems, Google Sheets, and Facebook Group management is a plus.

Our biggest non-negotiables are accuracy, ownership, and independent execution.

Position Details

Remote independent contractor

Approximately 5–10 hours per week to start

Recurring weekday responsibilities

Reports directly to our Client Success Director

Opportunity for responsibilities to evolve as the company grows

Compensation discussed during the hiring process

How to Apply

We're looking for someone who loves the details, so our application process is designed to help us see how you think and work.

Please submit:

1. A brief introduction: Tell us about your experience with administrative operations, spreadsheets, research, and community management.

2. A 1–2 minute Loom video: Introduce yourself and share an example of a time you independently caught an error, solved a problem, or improved a process.

3. A real job opportunity: Find one currently open remote VA, EA, administrative, or operations position with an established business. Include the company name, position title, direct application link, and a short explanation of how you verified that the opportunity is legitimate and accepting applications.

4. Include the phrase "Details Matter" in your application subject line.

Applications that do not include all four components will not be considered.

We can't wait to meet the person who loves keeping all the little things running beautifully behind the scenes!