Front Desk - Inbound

About Isaac Health
Isaac Health is a fast-growing Series A-stage startup specializing in dementia and brain health care through our multidisciplinary virtual memory clinic. Operating across all 50 states, we partner with payers nationwide to deliver high-quality, patient-centered care.

As we expand, we are seeking a dedicated, empathetic, and detail-oriented Front Desk - Inbound to join our team. You will be the first voice our patients and caregivers hear, shaping their entire experience with Isaac Health.

Role Overview
This role acts as the virtual front desk of our clinic. You will answer phones, assist with scheduling appointments, process referrals and orders, and respond to basic patient questions. You’ll primarily support patients not enrolled in ongoing care navigation services, while also identifying those who may benefit from more comprehensive support. This role is non-clinical and focused on patient services, reception, and administrative excellence.

The position blends administrative precision with patient-facing empathy. The ideal candidate can communicate clearly and warmly with older adults, resolve issues efficiently, and uphold the highest service standards to ensure a positive patient experience.

Key Responsibilities

Patient Intake & Front Desk Support

• Answer calls promptly and professionally, serving as the first point of contact for patients and families
• Assist with scheduling appointments and routing patients to the right team (outreach/intake, technical support, care navigation, healthcare providers, billing and eligibility)

Patient Experience & Service Recovery

• Deliver a “white glove” experience by resolving concerns quickly and empathetically
• Communicate with warmth, patience, and clarity — especially with older adults and caregivers who may have cognitive or behavioral challenges

Administrative & Financial Support

• Initiate pre-visit outreach calls to confirm patient attendance and readiness for upcoming virtual consultations.
• Provide frontline technical assistance to patients, guiding them through platform login, audio/video configuration, and basic troubleshooting.

Requirements

• 2–3+ years of experience in healthcare, medical reception, patient services, or call center support
• Excellent phone presence and communication skills, with the ability to speak clearly and empathetically with older adults
• Strong organizational skills and attention to detail; able to manage multiple priorities
• Familiarity with virtual care platforms, scheduling systems, and collaboration tools (e.g., EMRs, Zoom, Google Chat, call center software)
• Reliable high-speed internet connection
• Must be available to work U.S. business hours (Eastern Time or Pacific Time coverage)

What We Offer

• Full-time, fully remote role (40+ hours/week)
• Competitive compensation with opportunities for advancement
• A stable, long-term position with a mission-driven U.S. healthcare company
• Training and mentorship in dementia care and patient experience excellence
• Career progression opportunities in care navigation, clinical operations, patient experience, or quality assurance
• A chance to shape the future of dementia and brain health care delivery