Admin Assistant — Franchisee Support

We are hiring an organized, dependable admin assistant to support our franchisees and help Corporate keep daily operations running smoothly.

You’ll handle communication, follow up on outstanding requests, maintain accurate records, and make sure important tasks reach completion.

Your Responsibilities

1. Respond to franchisee email s professionally and promptly.
2. Track support requests and follow up until they are resolved.
3. Coordinate with Corporate, studio owners, and managers.
4. Maintain spreadsheets, documents, and task trackers.
5. Schedule meetings, prepare summaries, and track action items.
6. Help distribute operational updates and training materials.
7. Flag unresolved issues and urgent concerns to the appropriate team member.
8. Handle company and franchisee information confidentially.

What We’re Looking For

1. Strong written and spoken English.
2. Experience in administrative support, customer service, or operations.
3. Excellent organization and attention to detail.
4. Confidence using Google Workspace, spreadsheets, and Zoom.
5. Ability to follow instructions, prioritize tasks, and work independently.
6. Reliable internet, a working computer, webcam, and headset.
7. Experience with ClickUp or CRM platforms is a plus.

Mandatory Work Requirements

You must be willing to:
1. Work in a designated Zoom breakout room during scheduled working hours.
2. Use the company’s designated time tracker during working hours.
3. Maintain reliable attendance and communicate promptly about issues affecting your work.
These requirements are mandatory for this position.

Compensation and Security Deposit

Monthly compensation is $900 USD. Under the proposed arrangement, $100 will be withheld each month for nine months, until a security deposit of $900 has accumulated.

This means monthly take-home pay will be $800 during those nine months, then $900 per month afterward.

The deposit will be returned upon departure when the employee provides 30 days’ notice, subject to the damage-related terms of the written agreement. The proposed arrangement provides for forfeiture if the employee causes damage in the performance of their role.

These terms will be explained in the written agreement before hiring.

How to Apply

Include the following:

• Your updated résumé.
• A brief explanation of your relevant experience.
• Confirmation that you accept the mandatory Zoom breakout room and time-tracking requirements.
• Required application subject line: FRANCHISE SUPPORT ADMIN — I READ THE FULL POST

Applications without this exact subject line will not be considered.