Customer Service Representative (CSR)

We are looking for a motivated, reliable, and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, responding to inquiries, resolving concerns, and ensuring a positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email , and chat.
• Provide accurate information and assistance regarding products and services.
• Handle customer complaints and resolve issues professionally.
• Maintain accurate customer records and update information in company systems.
• Follow up with customers to ensure their concerns are properly addressed.
• Coordinate with internal teams to resolve customer issues efficiently.
• Perform general administrative tasks related to customer service.
• Follow company policies, procedures, and service standards.

Qualifications:

• Excellent written and verbal communication skills in English.
• Strong problem-solving, interpersonal, and organizational skills.
• Good attention to detail and time management.
• Ability to multitask and work independently with minimal supervision.
• Basic computer skills and familiarity with email , spreadsheets, and online tools.
• Previous customer service experience is an advantage but not required.
• Willingness to learn and adapt to new systems and processes.