Customer Support Rep – Shopify (Calls + Emails)

We're an e-commerce brand looking for an experienced Customer Support Rep to handle calls and email s. Long-term, full-time role.

Schedule: Monday – Friday, 10 AM – 6 PM EST
Salary: $450/month

WHAT YOU'LL DO

• Handle calls and email s through Commslayer
• Process refunds, cancel and edit orders in Shopify
• Contact suppliers about address changes and order issues
• Calm down upset customers and solve their problems

REQUIREMENTS

• Experience in e-commerce customer support (calls + email s) is a must
• Good knowledge of Shopify
• Commslayer or similar helpdesk experience (Gorgias, Zendesk)
• Excellent spoken and written English
• Stable internet, quiet workspace and a headset

HOW TO APPLY
Start your message with "Shopify Support Pro" and include:
1. Your customer support experience (years, stores, tools)
2. A 1–2 minute voice recording introducing yourself
3. A screenshot of your internet speed test (speedtest.net)

Applications without these will not be reviewed.