Property Management Virtual Assistant – Afternoon Shift

Property Management Virtual Assistant – Afternoon Shift

The working hours for this role are 12:00 PM – 8:00 PM UK time (7:00 PM – 3:00 AM Philippine time), six days a week with Tuesdays off. Please note that the hours for this shift may change as the business evolves — please only apply if you are flexible and comfortable with this.

We are a UK-based short-term rental company looking for a reliable, detail-oriented VA to join our team. You will play a key role in keeping our properties running smoothly, managing guest communications, coordinating with cleaning teams, and ensuring our listings are always up to date.

This is a long-term position with a stable salary and a great opportunity to grow with us.

Key Responsibilities

Respond promptly to guest and tenant inquiries, including same-day booking requests
Address inquiries from potential and current tenants
Create and manage custom promotions on rental platforms
Update property listings regularly
Manage reservations, edit automated messages, and enter direct bookings
Coordinate maintenance issues with relevant parties
Manage and liaise with cleaning companies across multiple locations, primarily via WhatsApp
Ensure properties are cleaned and ready for tenants as per schedules
Monitor platform alerts and forward relevant information to the team
Manage inventory of essential supplies, placing orders when necessary
Monitor Ring doorbells and lock batteries, ensuring timely replacements
Assist with direct property inquiries, follow-up email s, and booking reports

What We’re Looking For

Excellent written English — clear, professional, and friendly
Strong organisational skills and ability to multitask
Comfortable working independently and managing priorities without constant supervision
Must be fully comfortable working 7:00 PM – 3:00 AM Philippine time — please only apply if this works for your lifestyle
Reliable internet connection and a quiet home working environment
Experience with short-term rental platforms such as Airbnb, ---------- , VRBO, or other OTAs is a strong advantage
Prior VA or BPO experience in hospitality or property is a strong advantage
Calm under pressure — guest situations that need quick, confident decisions can arise at any time

Payout: $630/month (equivalent to £475 GBP)

Please send us a message telling us about your experience with short-term rental platforms and why you’d be a great fit for this role. To show us you’ve read this post in full, please use the words five stars in the title and in the first sentence of your message, acknowledge that you understand the shift hours may change.