Student Onboarding Specialist

Student Onboarding Specialist – School of Barbers

Full-Time | Remote | Philippines | Australian Business Hours

About School of Barbers

School of Barbers is a Melbourne-based barber school offering hands-on, face-to-face training, including our flagship 6 Week Barber Academy. Our courses are led by award-winning master barbers and combine practical training, mentorship and certification to get students shop-ready.

We are growing fast. More students are enrolling every month, and we need someone to make sure every one of them has an excellent experience from the moment they say “yes.”

About the Role

We’re looking for a Student Onboarding Specialist to own the journey between enrollment and a student’s first day in the chair.

When a student enrolls, they are excited, sometimes nervous, and usually full of questions. Your job is to turn that excitement into a confident, prepared student who shows up on day one ready to learn.

You will be the first real point of contact a new student has with our school after they enrol. The way you communicate will shape how they feel about us.

The right person is warm, disciplined, organised and reliable. They follow up without being asked, and they make sure no student slips through the cracks.

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Key Responsibilities:

Welcome new students promptly by phone, SMS, email or WhatsApp
Collect and check enrolment documents, and follow up anything missing
Confirm payments and politely follow up outstanding instalments
Send course schedules, location details, kit lists and reminders
Confirm attendance before each intake and chase students who go quiet
Answer student questions and escalate anything you can’t resolve
Coordinate handovers between the sales team and trainers
Keep the CRM and onboarding trackers accurate and up to date
Collect feedback, testimonials and Google reviews
Send management regular reports on intake readiness, outstanding items and no-shows

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What We’re Looking For:

Excellent spoken and written English
Warm, friendly and confident on the phone
Highly organised and detail-oriented
Proactive, reliable and able to work independently
Comfortable following people up politely but firmly
Experience in customer service, student support, admissions or client onboarding (Australian clients or the education sector is a bonus)
Confident with Google Workspace, CRMs, Slack and similar tools, and quick to learn new software

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What Success Looks Like:

Every student is contacted quickly after enrolling.
Files and payments are complete before courses start.
Students arrive on day one prepared and confident.
No-shows and drop-outs go down.
Positive reviews keep growing.

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Working Hours & Salary

Full-time remote in the Philippines, with hours that substantially overlap Melbourne business hours (AEST/AEDT). You’ll need reliable internet, a quiet workspace and a headset.

₱45,000 – ₱55,000 PHP per month depending on experience, plus performance bonuses and room to grow into Team Lead and Student Experience Manager roles.

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How to Apply

Please send:

A short introduction and your relevant experience
An example of a time you went above and beyond for a customer
The software you’re confident using
Your expected monthly salary (PHP) and start date
A 2–3 mins video introduction

Important: Begin your application with the phrase “Ready to Onboard”. Applications without it will not be considered.
We receive a large number of applications, and attention to detail is essential in this role. Missing one small detail can mean a student isn’t ready on day one.