Full-Time Virtual Receptionist & Scheduling Coordinator – Australian Company

About Us

Brown Wilson Roofing is an established Australian roofing company operating across Sydney and the Gold Coast.

We're looking for a reliable, organised and proactive Virtual Assistant to join our team long-term and help manage our daily scheduling, customer communications and administrative tasks.

This is a hands-on role where you'll work closely with management and our roofing team. We're looking for someone who is switched on, communicates clearly and can keep up with a busy environment where schedules and priorities regularly change.

Your Responsibilities

Answer incoming calls from customers, tenants, real estate agents and suppliers.

Contact tenants to arrange roofing inspections and repair appointments.

Coordinate bookings with our roofing team.

Manage cancellations, rescheduling and last-minute appointment changes.

Monitor email s, send prepared drafts and respond to straightforward enquiries.

Update bookings, customer details and job information in our internal CRM.

Communicate with management throughout the day via WhatsApp.

Follow up with tenants and agents regarding outstanding appointments.

Help keep daily operations organised and running smoothly.

What We're Looking For

Excellent spoken and written English.

Confident, friendly and professional phone manner.

Previous experience in customer service, reception, administration or appointment scheduling.

Experience working with Australian businesses is highly preferred.

Strong organisational skills and attention to detail.

Ability to multitask, prioritise and adapt to changing schedules.

Proactive, dependable and quick to respond to instructions.

Comfortable working independently while staying in regular communication with management.

Reliable internet connection, quiet working environment and quality headset.

Experience in trades, maintenance, property management or real estate administration is a significant advantage.

Working Hours & Availability

Monday–Friday, 7:00 AM–4:00 PM Sydney time.

This includes a one-hour unpaid break, totalling 40 working hours per week.

Please be aware that Sydney observes daylight saving time. Your working hours in the Philippines will be:

4:00 AM–1:00 PM during Sydney daylight saving time.

5:00 AM–2:00 PM outside daylight saving time.

This is a dedicated full-time role. You'll be expected to remain available and responsive throughout your scheduled working hours.

We communicate frequently via WhatsApp with instructions, appointment changes and new booking requests. You must be comfortable working in this type of fast-paced environment.

What We Offer

Stable, long-term opportunity with an established Australian company.

Competitive monthly salary based on experience.

Consistent working hours.

Training on our internal CRM and booking procedures.

Friendly, supportive team with direct communication.

Opportunity to grow and take on additional responsibilities over time.

How to Apply

Please include the following in your application:

A brief introduction about yourself and your relevant work experience.

Details of any previous experience working with Australian companies.

Your experience handling phone calls, customer enquiries and appointment scheduling.

A 30–60 second voice recording introducing yourself and explaining your relevant experience.

Your expected monthly salary in AUD.

Confirmation that you can work 7:00 AM–4:00 PM Sydney time, including the early morning start in the Philippines.

Important: Please begin your application with the words "Roofing Admin" so we know you've read the full job description.

We're looking for someone reliable, proactive and interested in becoming a valued long-term member of our team.