Insurance Broker Support / Account Executive Support

Location: Philippines – Remote
Work Schedule: Australian business hours (specific schedule to be confirmed)

About the Role

We are looking for an experienced Insurance Broker Support / Account Executive Support professional to support an Australian insurance brokerage with day-to-day broking operations and client account management.

We need someone reliable, proactive and detail-oriented, with a strong work ethic and hands-on experience in the Australian general insurance industry. The ideal candidate can manage tasks independently, meet deadlines and take ownership of their responsibilities without constant supervision.

Key Responsibilities

Prepare new business (NB) quotations and obtain terms from insurers.

Manage policy renewals and remarket risks to obtain competitive terms.

Compare insurer quotations and prepare renewal summaries for account executives.

Process endorsements, cancellations, policy amendments and new business documentation.

Liaise with insurers, underwriters, clients and account executives.

Prepare and issue Certificates of Currency (COCs/COIs), cover notes, invoices and policy documents.

Follow up outstanding quotations, insurer referrals and pending policy transactions.

Chase overdue premiums and manage debtor follow-ups.

Assist with premium funding, claims follow-ups and general policy administration.

Maintain accurate client records and update the broker management system.

Monitor renewal dates, outstanding tasks and deadlines to ensure timely completion.

Provide general administrative support to brokers and account executives.

Mandatory Requirements

Previous experience supporting an Australian general insurance brokerage.

Holds a Certificate in Tier 2 Insurance Support or an equivalent recognised qualification, such as an appropriate ANZIIF qualification.

Hands-on experience with new business quoting, renewal remarketing and debtor management.

Practical experience using SCTP (Steadfast Client Trading Platform), Sunrise Exchange and Insight.

Excellent written and verbal English communication skills.

Ability to work Australian business hours and manage tasks independently.

The Ideal Candidate

We are looking for someone who demonstrates:

Strong work ethic: dependable, hardworking and committed to delivering quality work.

Accountability: takes ownership of tasks and follows through without constant reminders.

Initiative: anticipates next steps, follows up proactively and raises issues early.

Attention to detail: checks quotations, policy schedules and documents carefully.

Organisation: manages competing priorities and keeps pending tasks up to date.

Professionalism: communicates effectively with Australian brokers, insurers and clients.

Reliability: meets deadlines, responds promptly and can be trusted to work remotely with minimal supervision.

How to Apply

Please submit your updated CV and include the following in your application:

Years of experience in Australian insurance broking.

Details of your Tier 2 qualification, including the qualification name and provider.

Experience with new business quoting, renewal remarketing and debtor follow-ups.

Your level of experience with SCTP, Sunrise Exchange and Insight.

Previous roles and the types of insurance you have handled.

Expected salary within the PHP 65,000–80,000 monthly range.

Availability to start and ability to work Australian business hours.

Important: Please apply only if you have relevant Australian insurance broking experience and meet the mandatory requirements. Applications without an updated CV may not be considered.