Ambulance Call Taker + Government Contractor

Remote Ambulance Call Taker + Virtual Assistant (Full-Time)

About the role
We are a U.S. federal contractor providing ambulance transport services for U.S. hospitals. We need a reliable, detail-oriented person to answer ambulance ride requests and support our growing business.

Schedule

• Monday to Friday, full-time
• 4:00 AM to 12:00 PM Philippine Time (PHT)
• Starting November 1: 5:00 AM to 1:00 PM PHT (U.S. daylight saving time ends)
• Optional weekend shifts available
• Optional paid "on-call" calls outside your shift

What you will do
Ambulance call taking (top priority)

• Answer calls from hospital staff requesting ambulance rides
• Collect trip details using our intake form and submit it
• Place the caller on hold and contact our ambulance partner's dispatch for an ETA
• Give the ETA to the caller and close the call
• Keep all patient information strictly confidential

Virtual assistant work (when calls are slow)

• Some days have few or no calls. During that time you will assist me directly with business tasks.
• I will train you in federal government contracting.

Business development and contract management (commission opportunity)

• After training, you will help find and pursue federal contracts with our teaming partners.
• When we win a contract you helped pursue, you will manage its performance. This means:
• Making sure all contract deliverables are met without i ----------
• Managing our subcontractors and teaming partners, including the partners you select
• Making sure the government receives its services on time, on budget, and in compliance with the contract
• Keeping the contract free of cure notices, letters of concern, and any other adverse action from the government
• If you successfully manage a contract's performance, you earn 1% of the total contract value, paid over the life of the contract.
• Commission is paid each time the government pays us.
• If the contract is lost, or if you leave the company, commission payments stop.
• Our contracts typically range from $250,000 to $5,000,000 USD (about ₱15.8M to ₱315M), so commission is typically $2,500 to $50,000 USD (about ₱158,000 to ₱3,150,000) per contract.

What we're looking for

• Excellent spoken and written English
• Fast, accurate typing
• Strong computer skills
• Calm and professional on the phone
• Knowledge of medical terminology is a plus
• Call center, dispatch, or healthcare experience is a plus

Pay

• $3.50 to $5.00 USD per hour (about ₱220 to ₱315 per hour), based on experience and skills
• About $600 to $870 USD per month full-time (about ₱38,000 to ₱55,000)
• $10 USD (about ₱630) per on-call call taken outside your shift
• 1% commission on contracts you help win and successfully manage (see above)

Pay is set in U.S. dollars. Peso amounts are estimates at about ₱63 per $1 (October 2026) and will change with the exchange rate.