Executive Virtual Assistant / Credit Repair Operations Manager

We are a U.S.-based company specializing in credit repair, credit education, business funding consulting, and financial empowerment. We help clients improve their credit profiles, understand their credit reports, and prepare for future financial opportunities.

We are looking for an experienced, detail-oriented, and proactive Executive Virtual Assistant / Credit Repair Operations Manager who understands the credit repair industry and can oversee daily operations while managing the credit repair process from client onboarding through dispute follow-ups and progress reporting.

This is a hands-on position for someone who understands both business operations and credit repair. The ideal candidate can manage workflows independently, coordinate client accounts, maintain accurate records, and ensure that every client receives timely and professional service.

Key Responsibilities

1. Credit Repair Operations

• Review and analyze credit reports from Experian, Equifax, and TransUnion.
• Identify potentially inaccurate, incomplete, outdated, or unverifiable information for further investigation.
• Understand FICO scoring factors, credit utilization, payment history, account age, credit mix, and inquiries.
• Develop client-specific credit improvement game plans based on their credit profiles and goals.
• Manage the credit repair workflow, including initial reviews, dispute preparation, follow-ups, and subsequent dispute rounds where appropriate.
• Prepare and submit authorized dispute correspondence using approved procedures.
• Track negative accounts, collections, charge-offs, late payments, inquiries, and other reportable information requiring review.
• Maintain accurate records of disputes, supporting documents, bureau responses, deadlines, and results.
• Review updated credit reports and document changes following each dispute cycle.
• Escalate complex cases, legal questions, identity theft concerns, and unusual bureau responses to management.

2. Client Onboarding & Account Management

• Guide new clients through onboarding and portal registration.
• Ensure required agreements and supporting documents are received through approved secure systems.
• Verify that credit monitoring access is active when needed.
• Maintain accurate client files, account notes, and progress trackers.
• Send professional client updates using approved templates.
• Follow up on missing documents, inactive monitoring accounts, and outstanding client action items.
• Explain credit improvement recommendations clearly without guaranteeing specific outcomes or score increases.

3. Credit Repair Software & Systems

• Work with credit repair management platforms such as Credit Repair Cloud or equivalent systems.
• Navigate credit monitoring platforms and three-bureau credit reports.
• Maintain dispute tracking systems and client management records.
• Use templates, checklists, and approved workflows to ensure consistent case management.
• Help improve existing processes, automate repetitive administrative tasks, and document SOPs.
• Maintain strict confidentiality when handling consumer reports and personally identifiable information.

4. Executive Assistance & Business Operations

• Manage the business owner's calendar, appointments, reminders, and administrative priorities.
• Organize tasks and projects using ---------- , Trello, or similar tools.
• Coordinate team assignments, monitor deadlines, and follow up on incomplete work.
• Maintain SOPs, operational checklists, and internal documentation.
• Prepare daily, weekly, and monthly reports on client accounts, dispute activity, pending tasks, and team performance.
• Identify operational bottlenecks and recommend practical solutions.
• Assist with CRM organization, client communications, and other business initiatives as needed.

5. Team Coordination & Accountability

• Coordinate daily activities across the credit repair and administrative team.
• Ensure client files and case notes are updated consistently.
• Monitor turnaround times and outstanding tasks.
• Communicate operational issues and important client developments to management.
• Help train team members on documented procedures and quality standards.
• Maintain a high standard of accuracy, professionalism, and client service.

Required Qualifications

• At least 2–3 years of hands-on experience in the credit repair industry.
• Strong working knowledge of the Fair Credit Reporting Act (FCRA), the Fair Debt Collection Practices Act (FDCPA) where applicable, and relevant credit reporting procedures.
• Demonstrated experience reviewing credit reports and preparing fact-specific dispute correspondence.
• Understanding of credit scoring factors, utilization, collections, charge-offs, late payments, and inquiries.
• Experience managing multiple client accounts and tracking dispute progress across all three major credit bureaus.
• Familiarity with credit repair software, preferably Credit Repair Cloud or a comparable platform.
• Experience with executive assistance, operations coordination, or project management.
• Strong written English, organizational skills, and attention to detail.
• Proficiency with Google Workspace, spreadsheets, and project management tools.
• Ability to work independently, manage deadlines, and communicate proactively.
• Reliable internet connection and a professional remote working environment.
• Willingness to work Monday–Friday during U.S. Eastern business hours.

Preferred Qualifications

• Experience managing the complete client credit repair lifecycle.
• Familiarity with Metro 2 credit reporting concepts and bureau investigation procedures.
• Experience with GoHighLevel (GHL), CRM systems, and workflow automation.
• Experience creating SOPs and training other credit repair team members.
• Experience supporting a U.S.-based credit repair company or financial services business.

Work Schedule

• Position: Full-Time
• Location: Remote — Philippines
• Schedule: Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time