Dealer & Sponsorship Support Specialist

Schedule: Monday–Friday, 40 hours per week
Available Shifts: 8:00 AM–4:00 PM or 9:00 AM–5:00 PM EST
Compensation: $214 USD per week

Position Overview

Engage Pickleball is seeking a dependable, detail-oriented Dealer & Sponsorship Support Specialist to assist with the daily administration of our dealer, sponsorship, and customer engagement programs.

This position is responsible for onboarding new dealers and sponsored players, processing renewals, verifying program submissions, maintaining accurate records, and providing first-level dealer support.

The ideal candidate is organized, comfortable working across multiple systems, communicates professionally, and can independently manage recurring tasks while meeting deadlines and maintaining accuracy.

Key Responsibilities

Dealer & Sponsorship Administration

Dealer Onboarding: Process new dealer applications, verify required information, create and update accounts, and ensure onboarding requirements are completed.

Sponsor Onboarding: Assist approved sponsored players with onboarding, required documentation, account setup, and program benefits.

Sponsor Renewals: Process sponsorship renewals, verify eligibility, update records, and coordinate renewal requirements.

Gear Bundles: Coordinate gear bundle selections, account updates, and related administrative tasks during sponsor onboarding and renewals.

Dealer Support (Level 1): Respond to routine dealer questions, assist with account inquiries, provide program information, and escalate complex issues when necessary.

Program Management & Verification

USAP & USSP Discount Programs: Add eligible participants, verify program qualifications, configure applicable discounts, and maintain accurate program records.

Let Us Know Program: Review submitted entries, verify eligibility and required information, and process applicable rewards.

Demo Program: Track and coordinate the retrieval of demonstration paddles from sponsors and dealers, verify returned demos, and update program records.

Business Case Approvals: Review and process business case submissions according to established guidelines when the program resumes. Currently on hold.

Administrative & Data Management

Perform accurate data entry across internal systems, spreadsheets, and customer records.

Maintain organized and up-to-date dealer, sponsorship, and program information.

Track pending applications, renewals, returned demos, and outstanding follow-ups.

Monitor assigned communication channels and respond within established service expectations.

Identify discrepancies, missing information, and incomplete submissions.

Follow documented procedures and meet daily productivity and accuracy expectations.

Assist with additional administrative and customer support tasks as assigned.

Qualifications

Required:

Strong written English communication skills.

Excellent attention to detail and organizational abilities.

Ability to manage multiple responsibilities and prioritize daily tasks.

Comfortable using spreadsheets, online platforms, and customer management systems.

Ability to follow established procedures and work independently.

Reliable internet connection and a suitable remote work environment.

Willingness to learn new systems and processes.

Consistent attendance, accountability, and professional communication.

Preferred:

Previous experience in customer support, administrative assistance, or account management.

Experience with Shopify, CRM systems, or help desk platforms.

Experience processing applications, verifying documentation, or managing customer records.

Familiarity with pickleball, sporting goods, or dealer and sponsorship programs.

Work Schedule & Expectations

This is a full-time remote position, Monday through Friday, with two available shift options:

8:00 AM–4:00 PM

9:00 AM–5:00 PM

Team members are required to participate in a daily Google Meet workspace throughout their scheduled shift, with cameras enabled. This shared virtual workspace promotes real-time collaboration, accessible support, efficient communication, and a connected team environment.

Employees are expected to maintain consistent productivity, meet assigned performance standards, complete tasks accurately, and communicate proactively with management.

Compensation

$214 USD per week, paid according to the company's established payroll schedule.

How to Apply

Interested applicants should submit their resume and a brief 1–2 minute video introduction covering:

Relevant administrative, customer support, or account management experience.

Why they are interested in this position.

How they stay organized while managing multiple tasks and deadlines.

The video does not need to be professionally produced. We are interested in learning more about each applicant's communication skills, experience, and approach to work.

Applications without the required video introduction will not be considered.