IT Support Specialist (Remote)

About Us

Secure Tech MSP is a Managed Service Provider supporting businesses in the US with reliable, secure IT. We’re a close-knit team of people who enjoy solving problems and keeping our clients’ technology running smoothly. We’re looking for an IT Support Specialist who takes pride in great work and great service.

What You’ll Do
Administer Microsoft 365: create and manage users, licenses, mailboxes, groups, MFA, and permissions
Troubleshoot computer issues (Windows, Outlook, Teams, printers, software installs, performance problems)
Diagnose and resolve network problems, including Wi-Fi, connectivity, DNS, DHCP, VPN, and firewall-related issues
Support clients by phone, email , and remote tools with patience and professionalism
Document every task clearly in our ticketing system
Escalate complex issues to senior engineers when needed and follow through until resolved
What We’re Looking For

Required:

2+ years of experience in IT support or help desk (MSP experience is a big plus)
Hands-on experience with Microsoft 365 / Office 365 administration
Strong skills in troubleshooting computer and software issues
Solid understanding of network troubleshooting (TCP/IP, DNS, DHCP, basic routing and Wi-Fi)
Excellent English, written and spoken. You’ll work directly with US clients and must explain technical issues clearly to non-technical users
Strong communication skills and a friendly, customer-first attitude
A reliable computer and stable high-speed internet connection

Nice to Have:

Experience with Active Directory / Entra ID (Azure AD), Intune, or Exchange Online
Experience with PSA/RMM tools (such as HaloPSA)
Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals / Administrator
Why Join Us
Competitive Pay: PHP 50,000 – 70,000 per month, with annual performance reviews
Performance Bonuses: After one year, bonuses of up to PHP 50,000
Career Growth: Training, certification support, and a clear path to higher-level roles
Fully Remote: Work from home, anywhere in the Philippines
Great Team: Work with US clients alongside a supportive, collaborative team
Important: Full-Time Commitment

This is a dedicated full-time role. Our clients depend on fast, reliable support, so holding other jobs or freelancing while employed with us is not permitted.

How to Apply

Send the following to ----------

Your resume and any relevant certifications
A 2-minute video introducing yourself: your experience, your skills, and why you’d be a great fit. Record it on your phone or webcam, upload it to Google Drive, Dropbox, or YouTube (unlisted), and include the link.

Why a video? Clear English communication is essential for this role, and the video is the best way for you to show us yours.

Application Deadline: 10/30/2026