Marketing & Business Operations Coordinator

USA Home Remodeling is an established Southern California residential remodeling company specializing in kitchen, bathroom, and full-home remodeling.
We are looking for a smart, highly organized, proactive Marketing & Business Operations Coordinator to join our team full-time and long-term.
This is NOT a basic data-entry VA position. We are looking for someone who can learn systems quickly, take ownership, solve problems independently, and identify what needs attention without waiting for instructions on every task.
The position combines CRM and lead management, digital marketing execution, business operations, and eventually direct communication with U.S. customers.

IMPORTANT SCHEDULE REQUIREMENT
Monday–Friday, 8:00 AM–4:30 PM U.S. Pacific Time
30-minute unpaid lunch
40 paid hours per week
For candidates in the Philippines, this is a permanent overnight/graveyard schedule. Please apply only if you are genuinely comfortable maintaining these hours on a long-term basis.
Previous experience working a full-time U.S. night/graveyard shift for an extended period is strongly preferred.
DEDICATED FULL-TIME POSITION
This is a dedicated full-time position. If selected, USA Home Remodeling must be your only ongoing professional employment or client commitment.
We are not looking for candidates who plan to maintain another job, regular freelance clients, or other ongoing professional work alongside this position.
Candidates who are currently employed or have freelance clients are welcome to apply, but you must be willing and able to transition out of those commitments before starting this position.

WHAT YOU'LL DO

• Help implement, organize, and operate our CRM and lead-management system
• Maintain accurate leads, pipeline stages, follow-ups, tasks, and next actions
• Help ensure leads and customer opportunities do not fall through the cracks
• Eventually communicate with U.S. customers to confirm appointments, schedule meetings, and handle routine follow-up
• Manage recurring marketing activities across Google Business Profile, social media, Nextdoor, and other platforms
• Publish and update website and blog content in WordPress
• Organize project photos, testimonials, reviews, and marketing assets
• Assist with SEO, website content, and ongoing marketing activities
• Gather marketing and lead data and prepare reports
• Work with Canva, call tracking, Trello, GoHighLevel, and other business platforms
• Research vendors and service providers
• Maintain and improve SOPs, checklists, documentation, and recurring processes
• Use ChatGPT and Claude professionally for research, writing, analysis, and problem-solving
• Assist with general business administration and operational tasks as needed

WHAT WE'RE LOOKING FOR

• Excellent spoken English with high fluency, clear pronunciation, and the ability to communicate naturally and professionally with U.S. customers by phone
• Excellent written English
• Strong CRM and lead-management experience
• Experience implementing, organizing, or improving a CRM is a strong advantage
• Highly organized with excellent attention to detail and follow-through
• Proactive, resourceful, and able to work independently
• Strong problem-solving ability and good judgment
• Digital marketing or marketing-support experience
• Hands-on WordPress and Canva experience
• Professional experience using ChatGPT and Claude
• Comfortable learning new technology and systems

Experience with GoHighLevel, Google Business Profile, SEO, CallRail, Google Ads reporting, marketing automation, or U.S.-based companies is a plus.
Construction, remodeling, home improvement, or home-services experience is a strong advantage.
A bachelor's degree is strongly preferred, particularly in Marketing, Business Administration, Communications, or a related field. Strong candidates with relevant experience will still be considered without a bachelor's degree.

HOME OFFICE REQUIREMENTS
This position requires a quiet, private, dedicated home workspace suitable for full-time work and professional customer calls.
Working from cafés, restaurants, coworking common areas, or other public spaces during scheduled work hours is not acceptable.

• Primary work computer with a minimum of 16 GB RAM
• At least one 24-inch or larger external monitor
• Dual monitors strongly preferred
• Minimum internet speed of 50 Mbps download / 10 Mbps upload
• Webcam and quality headset/microphone
• Reliable internet and a reasonable backup plan for internet or power interruptions

A laptop by itself without an external 24-inch or larger monitor does not meet the workstation requirement.
Your primary work computer and workstation must meet these requirements before your first day of work.

SECOND-STAGE SCREENING
Shortlisted candidates will be asked to complete a second-stage application including a 2–3 minute video introduction and verification of their computer, monitors, workspace, internet speed, and backup internet/power plan.

HOW TO APPLY
Please include the following with your application:

• Your current CV/resume
• Your desired hourly rate in USD
• Confirmation that you can consistently work Monday–Friday, 8:00 AM–4:30 PM U.S. Pacific Time
• The corresponding working hours in your local time
• Whether you have previously worked a full-time U.S. night/graveyard shift. If yes, include the hours you worked and how long you maintained that schedule.
• A brief summary of your experience with CRM/lead management, digital marketing, WordPress, Canva, ChatGPT, and Claude
• Your current employment status and any freelance clients or other ongoing professional commitments
• Confirmation that, if selected, you are willing and able to transition out of other ongoing professional work before starting this full-time position

Please begin your application with the words:
Dream. Design. Build.
Applications that do not follow the instructions may not be considered.
LONG-TERM OPPORTUNITY
We are looking for someone who wants to build a long-term position with our company, take on increasing responsibility, and become an important part of our team.