Technical Support Specialist –Electrical Background Required

WE ARE HIRING!
Technical Support Specialist
Electrical Background Required | Mandarin Preferred
100% Remote | Work From Home – Philippines
Company: MicromallNZ Ltd
Job Location: Philippines – Fully Remote
Employment Type: Full-Time
Monthly Salary: PHP 25,000–35,000 gross, depending on technical experience and qualifications
Working Days: Monday to Friday
Working Hours: Starting at 7:00 AM-3:00 PM Philippine Time, with an 8-hour work schedule including a 1-hour break, subject to final agreement
About Our Company
MicromallNZ Ltd is an established renewable energy and technology company based in Auckland, New Zealand.
Founded in 2007, we specialise in the distribution, supply, installation and after-sales support of lithium batteries, solar inverters, solar energy systems and related electrical products.
We are an authorised Deye distributor and service centre, supporting homeowners, solar installers, electricians and businesses throughout New Zealand and the Pacific region.
As our business continues to grow, we are looking for a technically capable and customer-focused Technical Support Specialist based in the Philippines.
This role requires an electrical, electronics or renewable-energy background. The successful candidate will provide remote technical assistance for solar inverters, lithium batteries, battery chargers and related electrical products.
Key Responsibilities
1. Remote Technical Support

• Provide technical assistance to customers, electricians and solar installers through email , WhatsApp, phone calls and video calls.
• Diagnose faults involving solar inverters, lithium batteries, battery chargers, BMS communication and related electrical products.
• Guide customers through product setup, configuration, commissioning and troubleshooting procedures.
• Analyse error codes, alarm messages, system logs, photos, wiring diagrams and videos.
• Assist customers with inverter and battery settings.
• Provide safe and practical troubleshooting instructions based on product manuals and company procedures.
• Escalate complex cases to our senior technical team or product manufacturers when necessary.

2. Solar and Battery System Troubleshooting

• Support 12V, 24V and 48V lithium battery systems.
• Assist with grid-connected, off-grid and hybrid solar inverter systems.
• Help identify issues involving AC and DC wiring, voltage, current, communication cables, circuit protection and system configuration.
• Troubleshoot inverter-to-battery communication, including CAN and RS485 connections.
• Assist with battery charging, discharging, balancing and BMS-related issues.
• Review basic electrical diagrams and system configurations.
• Help customers collect voltage readings, error codes and other diagnostic information.
• Ensure all guidance follows product manuals and appropriate electrical-safety procedures.

This is a remote-support position. Any work requiring physical electrical installation or testing must be carried out by a suitably qualified person at the customer’s location.
3. Warranty and After-Sales Support

• Assess technical issues relating to warranty claims and product returns.
• Collect required evidence, including serial numbers, photos, videos, system logs and test results.
• Determine whether an issue relates to product configuration, installation, compatibility or a potential product fault.
• Coordinate warranty cases with customers, installers, the New Zealand team and suppliers.
• Arrange replacement parts, returns and repair requests when approved.
• Maintain accurate technical-support and warranty records.
• Follow up on unresolved cases until they are completed.
• Keep customers regularly informed about the progress of their cases.

4. Technical Documentation and Product Support

• Prepare clear technical instructions and troubleshooting guides.
• Document common faults and their solutions for future reference.
• Review and understand product manuals, datasheets and wiring diagrams.
• Assist with preparing FAQs, installation notes and internal technical procedures.
• Provide product-selection and compatibility guidance when required.
• Participate in product and technical training provided by MicromallNZ and our suppliers.

5. Customer Communication

• Write clear, professional and technically accurate English email s.
• Explain technical information in a way that customers can easily understand.
• Communicate patiently and professionally with customers experiencing product issues.
• Work closely with our customer-support, sales and warehouse teams.
• Mandarin Chinese communication skills would be an advantage, particularly when communicating with suppliers, but are not essential.

Qualifications and Requirements
Essential Requirements

• Diploma or bachelor’s degree in Electrical Engineering, Electronics Engineering, Renewable Energy, Mechatronics or a related technical field.
• Alternatively, substantial hands-on experience with electrical, solar, battery or power-electronics products may be considered.
• Sound understanding of basic electrical principles, including voltage, current, power, AC/DC systems and electrical safety.
• Ability to understand wiring diagrams, technical manuals and product datasheets.
• Familiarity with electrical testing equipment such as multimeters and clamp meters.
• Strong fault-finding, analytical and problem-solving skills.
• Good written and spoken English.
• Ability to explain technical matters clearly and professionally.
• Good computer skills, including email , Microsoft Office or Google Workspace.
• Ability to work independently and communicate effectively with a remote international team.
• Reliable internet connection and a suitable home-working environment.
• Responsible, organised, patient and willing to learn.

Preferred Qualifications

• One or more years of experience in solar, electrical, electronics, battery, inverter or technical-support work.
• Experience installing, commissioning or troubleshooting solar inverter and battery systems.
• Knowledge of lithium iron phosphate batteries, BMS systems and battery communication.
• Familiarity with hybrid, off-grid and grid-connected solar systems.
• Experience with Deye, Sunsynk or similar inverter brands.
• Experience supporting electricians, solar installers or end users remotely.
• Experience handling warranty claims and technical product returns.
• Experience working with customers in New Zealand, Australia or other English-speaking countries.
• Philippine electrical qualifications, such as Registered Electrical Engineer or Registered Master Electrician, would be an advantage but are not mandatory.
• Mandarin Chinese skills would be an advantage.

Fresh graduates with a relevant electrical or electronics qualification, strong English skills and good troubleshooting ability are welcome to apply.
Training Provided
MicromallNZ will provide training covering:

• Deye solar inverters and energy-storage systems.
• Lithium battery products and BMS operation.
• Inverter and battery configuration.
• Common fault codes and troubleshooting procedures.
• Remote diagnostic methods.
• Warranty and after-sales processes.
• Customer communication and case management.
• Internal technical documentation and support systems.

What We Offer

• Monthly salary of PHP 35,000–50,000, depending on qualifications, experience and recruitment-assessment performance.
• 100% remote working arrangement.
• Full-time opportunity with an established New Zealand company.
• Product and technical training.
• Exposure to modern solar, battery and renewable-energy technology.
• Long-term career-development opportunities.
• Supportive international working environment.
• Statutory benefits where applicable under the employment arrangement and relevant laws.

How to Apply
Please submit:
1. Your updated CV or résumé in English.
2. A brief introduction describing your electrical, electronics, solar or technical-support experience.
3. Details of any solar inverters, lithium batteries or electrical products you have worked with.
4. Copies or details of relevant qualifications and licences.
5. Your expected monthly salary in PHP.
6. Your earliest available starting date.
Shortlisted applicants may be asked to complete a basic technical assessment and attend an online interview.

Email Subject: Application – Technical Support Specialist
Company: MicromallNZ Ltd
Website: ----------
Location: Auckland, New Zealand
We are looking for someone who has a solid electrical foundation, communicates clearly, enjoys solving technical problems and takes ownership of customer issues.
If you are interested in solar energy, battery technology and remote technical support, we would love to hear from you!