Remote Tech Support Rep

We are an established automotive technology and digital marketing company serving dealerships across the United States and Canada. We provide dealership websites, inventory management solutions, automotive software integrations, and digital marketing services to help dealerships grow their businesses.

We are looking for a highly motivated, tech-savvy Technical Support Representative to join our growing team.

Key Responsibilities

Provide exceptional technical support to clients via phone, email , chat, and remote assistance.

Troubleshoot website issues, inventory discrepancies, software errors, and integration problems.

Assist clients with website updates, vehicle inventory management, and general platform functionality.

Diagnose technical issues, identify root causes, and escalate complex problems to the development team.

Monitor and follow up on support tickets to ensure timely resolution.

Coordinate with internal development, sales, and customer service teams to resolve client concerns.

Guide customers through technical processes using clear, easy-to-understand instructions.

Document technical issues, troubleshooting steps, and resolutions in our CRM.

Proactively identify recurring problems and recommend improvements.

Maintain high customer satisfaction through professional and responsive communication.

Requirements

Excellent English communication skills (C1/C2 preferred), both written and spoken.

Previous experience in technical support, IT help desk, SaaS support, or a similar customer-facing technical role.

Strong troubleshooting, analytical, and problem-solving skills.

Good understanding of websites, browsers, domains, DNS, and basic web technologies.

Comfortable learning and supporting web-based software applications.

Familiarity with CRM systems, ticketing platforms, and remote support tools.

Ability to explain technical concepts clearly to nontechnical customers.

Strong organizational skills and ability to manage multiple support requests simultaneously.

Reliable internet connection and a quiet, professional workspace.

Ability to work independently while collaborating with a remote team.

Preferred Qualifications

Experience supporting SaaS products or automotive dealership software.

Basic knowledge of HTML, CSS, APIs, and software integrations.

Familiarity with automotive inventory feeds, dealer management systems (DMS), or vehicle listing platforms.

Experience with Zoho CRM or similar platforms.

Experience supporting North American customers.

What We're Looking For

Our ideal candidate enjoys solving problems, learns new technology quickly, and takes ownership of customer issues from start to finish.

Type Automotive in header to show that you've read our job description.

You should be patient, detail-oriented, resourceful, and comfortable working in a fast-paced environment where customer satisfaction is a top priority.

How to Apply

FLUENT ENGLISH IS A MUST.

Please submit your resume along with a public video or Vocaroo audio link (1–2 minutes) introducing yourself, explaining your technical support experience, and highlighting why you would be a great fit for this role.

Applications without a video or audio introduction will not be considered.

We will contact shortlisted candidates for an interview.